# Netser Group USA

> Netser Group USA coordinates onsite IT support, help desks, hardware programs, and infrastructure projects across Latin America and the Caribbean. Its model combines centralized service management with local technicians, owned offices, service partners, and regional logistics for enterprises, manufacturers, and integrators.

- **Founded:** 2001
- **Headquarters:** Coral Springs, United States
- **Products:** Break/Fix Services, Smart Hands Services, Global Help Desk, IT Logistics & Asset Handling, OEM Warranty Programs
- **Notable:** Company reports a retail back-office refresh spanning more than 400 stores with full SLA compliance., Company-reported hospitality results include 35% lower costs and 80% faster service response., A September 2026 case study describes deployment of more than 200 servers and 70 switches across nine territories.

## Products & services

- **Break/Fix Services** — Onsite diagnosis, repairs, and hardware replacement.
- **Smart Hands Services** — Physical interventions for remotely managed infrastructure, following client procedures.
- **Global Help Desk** — Tier 1 and Tier 2 support in English, Spanish, and Portuguese.
- **IT Logistics & Asset Handling** — Import/export coordination, staging, warehousing, spare parts, asset tracking, and returns.
- **OEM Warranty Programs** — Branded or white-labeled installation, repair, claims intake, and parts handling.
- **Technical Staffing** — Field technicians and support personnel for projects and ongoing operations.
- **Managed Services** — Ongoing IT monitoring, support, and infrastructure management.
- **Cybersecurity Services** — Monitoring, endpoint protection, vulnerability assessment, and firewall management.
- **Infrastructure Projects** — Network and data center installation, virtualization, migrations, and multisite hardware refreshes.

## Achievements

- Company reports a retail back-office refresh spanning more than 400 stores with full SLA compliance.
- Company-reported hospitality results include 35% lower costs and 80% faster service response.
- A September 2026 case study describes deployment of more than 200 servers and 70 switches across nine territories.
- Netser’s about page displays ISO 9001:2015 certification.

## Latest updates

- **2026-09** — Published retail, hospitality DaaS, and regional server-deployment case studies on September 1; publication dates do not establish when the projects started.

## Links

- Website: https://netsergroup.com/
- LinkedIn: https://www.linkedin.com/company/netser-group-usa
- YouTube: https://www.youtube.com/channel/UCMk5DsP7KN5Tz5IYfoeifmg
- Instagram: https://www.instagram.com/netsergroupusa/

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Profile page: https://yespress.io/netser-group-usa
Published by YesPress — https://yespress.io
Last updated: 2026-10-01