# Netomi

> Netomi sells a governed agentic-AI platform for large organizations whose customer service cannot afford improvisation. Its agents answer and act across chat, email, voice and messaging, connect to systems such as booking engines and CRMs, and fall back to controlled paths or human staff when confidence drops. The company began as msg.ai in 2015, passed through Y Combinator, and now serves brands including United Airlines, Delta Air Lines, DraftKings, MetLife and Paramount.

- **Founded:** 2015
- **Headquarters:** San Mateo, United States
- **Founders:** Puneet Mehta (Founder and CEO)
- **Products:** Netomi Autopilot, Netomi Co-Pilot, Agentic Studio, Agentic Insights, Agentic OS
- **Notable:** Selected for Y Combinator's Winter 2016 batch as msg.ai., Named a Gartner Cool Vendor in CRM Customer Service and Support in 2019., OpenAI reported that Netomi sustained sub-three-second responses and 98% intent-classification accuracy during traffic spikes exceeding 40,000 concurrent customer requests per second.

## Products & services

- **Netomi Autopilot** — Customer-facing AI agents that autonomously resolve eligible service requests across chat, email, messaging, social and voice.
- **Netomi Co-Pilot** — Human-agent assistance that retrieves context, recommends replies and helps staff complete support work faster.
- **Agentic Studio** — A no-code environment for business and CX teams to configure, test, deploy and govern specialized AI agents and workflows.
- **Agentic Insights** — Analytics and feedback tooling for monitoring conversations, intent, performance and new automation opportunities.
- **Agentic OS** — The orchestration and governance layer that coordinates models, enterprise systems, policies, knowledge and deterministic fallbacks.

## Achievements

- Selected for Y Combinator's Winter 2016 batch as msg.ai.
- Named a Gartner Cool Vendor in CRM Customer Service and Support in 2019.
- OpenAI reported that Netomi sustained sub-three-second responses and 98% intent-classification accuracy during traffic spikes exceeding 40,000 concurrent customer requests per second.
- A Simplex deployment cut answer time from about two minutes to 10 seconds, a 92% improvement reported in a Netomi case study.
- Paramount+ deployed Netomi across chat and voice in two weeks before a weekend of unusually heavy streaming demand.
- Raised a $110 million Series C led by Accenture Ventures in April 2026.

## Latest updates

- **2026-09** — The Netomi Agentic AI demonstration app received a Google Play update describing AgenticOS, federated knowledge and request execution, proactive engagement and real-time optimization.
- **2026-04** — Netomi announced a $110 million Series C led by Accenture Ventures, with Adobe Ventures, WndrCo, Silver Lake Waterman, NAVER Ventures, Metis Strategy and Fin Capital participating.
- **2026-04** — Accenture and Netomi entered a strategic partnership aimed at enterprise adoption of agentic AI for customer experience.
- **2026-01** — OpenAI published a technical customer story detailing Netomi's use of GPT-4.1 and GPT-5.2, governed fallbacks and high-concurrency architecture.
- **2025-07** — Netomi publicly described its broader Agentic OS strategy, moving from routine ticket automation toward context-aware, multi-step execution.

## Links

- Website: https://www.netomi.com/
- LinkedIn: https://www.linkedin.com/company/netomi/
- Twitter/X: https://twitter.com/netomi_official
- Facebook: https://facebook.com/officialnetomi/

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Profile page: https://yespress.io/netomi
Published by YesPress — https://yespress.io
Last updated: 2026-09-28