# Naveen Gupta

> Naveen Gupta is the co-founder and CEO of Birdeye, a Palo Alto-based AI-powered customer experience platform that serves over 100,000 businesses globally. Inspired by a personal struggle to find a quality surgeon for his mother at Stanford, Naveen and his brother Neeraj built Birdeye in 2012 to help businesses manage their online reputation and grow through customer feedback. Under his leadership, Birdeye crossed $100M ARR in 2023, raised over $93M in total funding, and pioneered what Naveen calls 'Experience Marketing' - the discipline of turning customer satisfaction into organic growth. A veteran of Yahoo and RingCentral, he brings deep product and operational expertise to one of SaaS's quietest success stories.

- **Role:** Co-founder and CEO at Birdeye
- **Organizations:** Birdeye, RingCentral, Yahoo!, Monster Worldwide, UTStarcom
- **Nationality:** American (Indian origin)
- **Education:** B.S. in Electrical Engineering, BITS Pilani, MBA in Finance and International Business, New York University - Stern School of Business, MBA (joint program with NYU Stern), London Business School, Executive Education, Harvard Business School
- **Known for:** Co-founded Birdeye in 2012 and grew it to 100,000+ business customers, Crossed $100M ARR with less than $10M in total cash burn - placing Birdeye in the top 0.07% of all software companies, Won EY Entrepreneur of the Year 2021 Southwest Award

## Career timeline

- **1990s** — Graduated from BITS Pilani with B.S. in Electrical Engineering
- **late 1990s** — Completed joint MBA from NYU Stern School of Business and London Business School
- **early 2000s** — Held technical leadership roles at UTStarcom
- **2000s** — Vice President of Sales at Monster Worldwide
- **2005** — Joined Yahoo! as Vice President of Products, overseeing $100M+ P&Ls across advertising, search, and social media
- **2011** — Joined RingCentral as Chief Product Officer
- **2013** — Contributed to RingCentral's successful IPO
- **2012** — Co-founded Birdeye with brother Neeraj Gupta, inspired by personal difficulty finding a surgeon with credible online reviews
- **2021** — Won EY Entrepreneur of the Year 2021 Southwest Award
- **2022** — Raised $60M Series C led by Accel-KKR; Birdeye expanded to Australia and United Kingdom
- **2023** — Birdeye crossed $100M ARR milestone; Naveen spoke at Davos 2023 on digital transformation
- **2024** — Raised additional $25M led by World Innovation Lab and Trinity Ventures; Birdeye ARR reached $146.8M
- **2025** — Launched AI-powered agentic marketing platform; expanded into Singapore market

## Achievements

- Co-founded Birdeye in 2012 and grew it to 100,000+ business customers
- Crossed $100M ARR with less than $10M in total cash burn - placing Birdeye in the top 0.07% of all software companies
- Won EY Entrepreneur of the Year 2021 Southwest Award
- Led Birdeye to $146.8M annual revenue with $93M+ total funding raised
- Helped take RingCentral public as Chief Product Officer in 2013
- Oversaw $100M+ P&Ls at Yahoo across advertising, search, and social media
- Achieved 90/100 CEO approval rating - top 5% for similarly-sized companies
- Birdeye won 120+ awards in G2 Fall Report including 'Overall Leader' designations
- Spoke at Davos 2023 on the future of digital customer experiences
- Built Birdeye's agentic marketing platform integrating generative AI across the full customer experience stack

## Latest updates

- **2025-01** — Birdeye launched a custom AI marketing platform for restaurants, expanding its vertical-specific AI offerings
- **2024-09** — Birdeye achieved 97 #1 rankings and 219 badges in G2 Summer 2024 Report across reputation, local SEO, and marketing categories
- **2024-02** — Birdeye raised $25M in additional funding led by World Innovation Lab and Trinity Ventures to accelerate AI development
- **2023-06** — Birdeye crossed the $100M ARR milestone, becoming one of the rare 0.07% of software companies to reach this level
- **2023-01** — Naveen Gupta spoke at Davos 2023 on digital transformation and the future of customer experience for local businesses

## Links

- Website: https://birdeye.com
- LinkedIn: https://www.linkedin.com/in/naveeng
- Twitter/X: https://twitter.com/birdeye_
- Facebook: https://www.facebook.com/BirdeyeReviews

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Profile page: https://yespress.io/naveen-gupta
Published by YesPress — https://yespress.io
Last updated: 2026-05-25