# Narvar

> Narvar is a San Mateo-based enterprise SaaS platform that owns the 'post-purchase' moment for retailers - the stretch between checkout and a customer's next order. Its software powers order tracking, delivery notifications, returns, exchanges and fraud prevention for 1,500+ brands including Sephora, Gap, Patagonia, Home Depot, Levi's and Sonos, and has handled billions of consumer interactions across 38+ countries.

- **Founded:** 2012
- **Headquarters:** San Mateo, California, United States
- **Founders:** Amit Sharma (Founder & CEO)
- **Team size:** ~400 employees across San Mateo, London, Bangalore
- **Products:** Narvar Track, Narvar Return & Exchange, Narvar Shield, Narvar Concierge, Narvar Monitor
- **Notable:** Raised $64M+ in total venture funding from Accel, Battery, Salesforce Ventures and Scale., Acquired Lumi (sustainable packaging marketplace) in December 2021., Acquired Kronos Care and GoPigeon to expand reverse-logistics capabilities.

## Products & services

- **Narvar Track** — Branded order tracking pages and proactive delivery notifications across email, SMS and push.
- **Narvar Return & Exchange** — Self-service returns and exchanges with rules-based policy, label generation and refund flows.
- **Narvar Shield** — AI-powered returns management and fraud prevention powered by Narvar's IRIS engine, launched 2025.
- **Narvar Concierge** — Network of physical drop-off and pickup locations - including Walgreens stores - for box-free, label-free returns.
- **Narvar Monitor** — Carrier performance analytics that tracks delivery SLAs across logistics partners.
- **Narvar Promise** — On-page delivery date estimates shown on product pages and at checkout.
- **Shipping Protection** — Add-to-cart shipping insurance built with UPS Capital's InsureShield.

## Achievements

- Raised $64M+ in total venture funding from Accel, Battery, Salesforce Ventures and Scale.
- Acquired Lumi (sustainable packaging marketplace) in December 2021.
- Acquired Kronos Care and GoPigeon to expand reverse-logistics capabilities.
- Powers post-purchase for 1,500+ retail brands globally.
- Launched Narvar Shield AI returns + fraud platform in March 2025.

## Latest updates

- **2025-03** — Launched Narvar Shield - AI-powered returns management and fraud prevention backed by the IRIS engine.
- **2024** — Expanded Concierge drop-off network with Walgreens across ~8,000 US locations.
- **2021-12** — Acquired Lumi to add sustainable packaging into the post-purchase stack.
- **2018-08** — Raised $30M Series C led by Accel with Salesforce Ventures and Scale Venture Partners.

## Links

- Website: https://corp.narvar.com
- LinkedIn: https://www.linkedin.com/company/narvar
- Twitter/X: https://twitter.com/narvarinc
- YouTube: https://www.youtube.com/@narvarinc
- Instagram: https://www.instagram.com/narvarinc/
- Facebook: https://www.facebook.com/NarvarInc/

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Profile page: https://yespress.io/narvar
Published by YesPress — https://yespress.io
Last updated: 2026-05-28