# myKaarma

> myKaarma sells cloud software for franchise automotive dealerships, connecting service scheduling, customer conversations, video inspections, repair approvals, transportation, and payments. Its focus is the service department: helping advisors and technicians coordinate work while giving vehicle owners a clearer, more convenient experience.

- **Founded:** 2012
- **Headquarters:** Long Beach, United States
- **Founders:** Ujj Nath (Co-founder, Chairman and CEO), Gaurav Sharma (Co-founder, Chief Product and Strategy Officer), Bill Fletcher (Co-founder)
- **Products:** Communications, Payments, Scheduler+, ServiceCart Premium Video MPI, ServiceConnect and Declined Services
- **Notable:** Acquired PocketExpert in May 2021; announced in June, adding a platform serving 550 dealerships., Reported over 1,500 dealerships in the US and Canada in 2022., Said it had more than tripled in size since 2022 when announcing the January 2026 investment; the release does not define the size metric.

## Products & services

- **Communications** — Universal customer conversation thread for calls, texts, emails, and internal discussion; includes transcription, translation, templates, and AI categorization.
- **Payments** — Online and in-person payment requests, terminals, digital wallets, reconciliation, and optional surcharging across dealership departments.
- **Scheduler+** — Website and staff appointment scheduling with capacity management, vehicle information, recall prompts, and factory maintenance menus.
- **ServiceCart Premium Video MPI** — Video multipoint inspections, repair recommendations, customer approvals, and configurable inspection workflows.
- **ServiceConnect and Declined Services** — Segmented outreach and follow-up on previously declined repair recommendations.
- **Mobile Check-In, Pickup & Delivery, Mobile Service** — Tools to coordinate arrival and off-site service or vehicle transportation.
- **Tech Video Grader** — AI assessment and coaching for technician inspection video quality, launched January 2026.
- **ServiceConcierge with Service Pre-Diag** — AI-assisted appointment handling and pre-visit symptom collection.
- **Partner Portal** — Approved partners can access development sandboxes, API controls, billing, and integration support.

## Achievements

- Acquired PocketExpert in May 2021; announced in June, adding a platform serving 550 dealerships.
- Reported over 1,500 dealerships in the US and Canada in 2022.
- Said it had more than tripled in size since 2022 when announcing the January 2026 investment; the release does not define the size metric.
- Selected for Ford preferred Video Check partnership in April 2026.

## Latest updates

- **2026-08** — Published an opinion article on mobile mechanics, capacity, and connected dealership service.
- **2026-07** — Shared Ujj Nath’s Full Throttle Podcast interview with Jason Stein.
- **2026-05** — Launched Partner Portal for approved integrations.
- **2026-04** — Announced Ford preferred partnership for video inspection capability.
- **2026-01** — Announced Warburg Pincus investment and Tech Video Grader launch.

## Links

- Website: https://mykaarma.com/
- LinkedIn: https://www.linkedin.com/company/mykaarma/
- Twitter/X: https://twitter.com/mykaarma
- YouTube: https://www.youtube.com/c/mykaarma
- Facebook: https://www.facebook.com/mykaarma/

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Profile page: https://yespress.io/mykaarma
Published by YesPress — https://yespress.io
Last updated: 2026-10-01