# Muddu Sudhakar

> Muddu Sudhakar is an entrepreneur, engineer and investor, the co-founder and former CEO of Aisera and the SVP and GM of IT and HR Service at Salesforce. His earlier ventures include Sanera, Kazeon, Cetas and Caspida, acquired by McData, EMC, VMware and Splunk respectively. His work spans enterprise infrastructure, analytics, cybersecurity and AI service automation.

- **Role:** SVP & GM, IT Service & HR Service at Salesforce
- **Organizations:** Salesforce, Aisera, Caspida, Cetas, Kazeon, Sanera Systems, Rio Design, ServiceNow, Splunk, VMware, Pivotal, EMC, Silicon Graphics, Alchemist Accelerator
- **From:** Kakinada, India
- **Nationality:** American
- **Education:** BS, Electronics & Communications Engineering, Indian Institute of Technology Madras, Master’s degree, Computer Engineering, Yale University, MS and PhD, Computer Science, University of California, Los Angeles
- **Known for:** Co-founded enterprise technology companies subsequently acquired by McData, EMC, VMware and Splunk., EY Entrepreneur Of The Year 2023 Bay Area Award winner., Author of more than 40 patents, according to his published biographies.

## Career timeline

- **1996–2000** — Worked on CPU and server technology at Silicon Graphics.
- **1999–2000** — Started Sanera Systems; acquired by McData in 2003.
- **2003** — Founded Kazeon; EMC announced its acquisition in 2009.
- **2010** — Co-founded Cetas; VMware acquired it in 2012.
- **2014** — Co-founded Caspida; Splunk acquired it in July 2015 for approximately $190 million.
- **2016–2017** — SVP & GM of IT Operations Management at ServiceNow.
- **2017** — Started Aisera.
- **2022** — Aisera announced a $90 million Series D led by Goldman Sachs Asset Management and Thoma Bravo.
- **2023** — Named an EY Entrepreneur Of The Year Bay Area Award winner.
- **2024** — Transitioned out of Aisera’s CEO role; Abhi Maheshwari appointed interim CEO.
- **2025** — Became SVP & GM of IT and HR Service at Salesforce.

## Achievements

- Co-founded enterprise technology companies subsequently acquired by McData, EMC, VMware and Splunk.
- EY Entrepreneur Of The Year 2023 Bay Area Award winner.
- Author of more than 40 patents, according to his published biographies.
- Led Aisera when it announced its $90 million Series D in August 2022.

## Latest updates

- **2026-07** — Published an Inc. essay advocating circuit breakers, governance and escalation mechanisms for AI agents.
- **2026-03** — Discussed Salesforce’s shared foundation for customer, IT and HR service in a CX Foundation interview.
- **2025-11** — Published Salesforce’s account of its agentic IT Service offering.

## Links

- Website: https://www.salesforce.com/blog/author/muddu-sudhakar/
- LinkedIn: https://www.linkedin.com/in/muddusudhakar
- Twitter/X: https://twitter.com/smuddu

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Profile page: https://yespress.io/muddu-sudhakar
Published by YesPress — https://yespress.io
Last updated: 2026-10-21