# MRS BPO

> MRS BPO is a privately held accounts receivable management and business process outsourcing company founded in 1991 by brothers Saul and Jeff Freedman. It helps creditors recover overdue balances through collection operations, consumer payment options and automation, including its IBM Watson-based ADAM virtual agent. A December 2024 majority-stake sale brought technology-focused ownership to its next phase.

- **Founded:** 1991
- **Headquarters:** Marlton, United States
- **Founders:** Saul Freedman (Co-founder; board member), Jeff Freedman (Co-founder; board member)
- **Products:** Accounts receivable management, Consumer payment portal, ADAM, Business process outsourcing, Next-generation virtual agent
- **Notable:** Celebrated its 25th anniversary in 2016., Acquired Alabama contact-center operator Vantage Sourcing in January 2018., Publicly introduced the IBM Watson-based ADAM virtual agent in August 2019.

## Products & services

- **Accounts receivable management** — First- and third-party collections, including pre-charge-off collections and post-charge-off recoveries for creditors.
- **Consumer payment portal** — Online account access, payment management and account-specific repayment options.
- **ADAM** — IBM Watson-based conversational IVR, used from 2018 and publicly launched in 2019, for payments and other collection-related interactions.
- **Business process outsourcing** — Customer-care and back-office services alongside collection operations.
- **Next-generation virtual agent** — In 2026, the company described an LLM-based replacement for ADAM supporting identity verification and multiple account-resolution intents; retirement of ADAM was announced rather than independently confirmed.

## Achievements

- Celebrated its 25th anniversary in 2016.
- Acquired Alabama contact-center operator Vantage Sourcing in January 2018.
- Publicly introduced the IBM Watson-based ADAM virtual agent in August 2019.
- A SpeechTEK 2020 session description reported ADAM had collected more than US$2 million over the preceding 18 months; this is a speaker-reported historical figure.

## Latest updates

- **2026-08** — State disclosures page lists August 17, 2026 as its last modification date.
- **2026-04** — Jeff Freedman described automated compliance checks, exception dashboards and compliance participation during product design.
- **2026-03** — Company LinkedIn update described an LLM-based successor to ADAM and planned retirement of the earlier virtual agent.

## Links

- Website: https://mrsbpo.com/
- LinkedIn: https://www.linkedin.com/company/mrs-bpo-llc
- Twitter/X: https://twitter.com/MRSBPOLLC

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Profile page: https://yespress.io/mrs-bpo
Published by YesPress — https://yespress.io
Last updated: 2026-10-25