# Mosaic AI

> Mosaic AI, the company formerly known as Ask-AI, sells an AI-native platform for complex enterprise technical support. Its Customer Context Model connects case history, product data, knowledge, CRM records and conversations so its Assist, Self-Service, Knowledge and Intelligence products can resolve cases, surface risks and turn yesterday's fix into tomorrow's reusable answer.

- **Founded:** 2021
- **Headquarters:** Toronto, Canada
- **Founders:** Alon Talmor (Founder and CEO)
- **Team size:** 51-200 employees on LinkedIn; additional supplied data lists approximately 110 employees.
- **Products:** Customer Context Model, Assist, Self-Service, Knowledge, Intelligence
- **Notable:** Raised $20 million across seed and Series A rounds by January 2024., Rapid7 reported 30% faster ticket handling, 35% more support-rep capacity and 95% frontline CSAT., Point of Rental reported 44% faster case resolution, 92% CSAT and $375,000 freed for reinvestment.

## Products & services

- **Customer Context Model** — A permission-aware context layer that structures and enriches customer, product, case and knowledge data for every Mosaic capability.
- **Assist** — An in-workflow assistant that investigates technical cases, analyzes evidence, drafts cited replies and escalates with full history when human expertise is needed.
- **Self-Service** — Customer-facing troubleshooting across help centers, portals and products, with authenticated context and human handoff.
- **Knowledge** — Knowledge-gap detection and review-ready article drafting from resolved support cases and other internal sources.
- **Intelligence** — Case enrichment, recurring-issue detection, sentiment and risk signals, natural-language analysis and automated alerts.
- **Agent Builder** — A no-code environment for support leaders to configure AI workflows, triggers and actions across enterprise systems.
- **Integrations** — More than 100 connectors spanning help desks, CRMs, knowledge bases, chat, storage and data platforms.

## Achievements

- Raised $20 million across seed and Series A rounds by January 2024.
- Rapid7 reported 30% faster ticket handling, 35% more support-rep capacity and 95% frontline CSAT.
- Point of Rental reported 44% faster case resolution, 92% CSAT and $375,000 freed for reinvestment.
- AssetWorks reported a 39% reduction in support costs within 90 days.
- Built more than 100 enterprise connectors and a stated go-live target of under 30 days.
- Rebranded Ask-AI as Mosaic AI in January 2026 and launched the expanded enterprise technical-support platform in June 2026.

## Latest updates

- **2026-01** — Ask-AI announced the Mosaic AI name and a broader vision spanning support, CX and go-to-market intelligence.
- **2026-06** — The company launched its expanded enterprise B2B technical-support platform, centered on the Customer Context Model and a suite of agentic products.
- **2026-07** — Mosaic AI introduced a paired Self-Service and Knowledge flywheel that converts resolved cases into human-reviewed knowledge for future deflection.

## Links

- Website: https://getmosaic.ai
- LinkedIn: https://www.linkedin.com/company/ask-ai-tech/
- YouTube: https://www.youtube.com/@getmosaic
- Facebook: https://www.facebook.com/profile.php?id=61585980645099

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Profile page: https://yespress.io/mosaic-ai
Published by YesPress — https://yespress.io
Last updated: 2026-08-23