# Momos

> Momos is an AI customer platform for multi-location restaurant and retail brands. It unifies customer service, reviews, reputation, listings, feedback and local marketing into one system so operators can respond to guests, catch problems in real time, and turn reviews and feedback into repeat visits. Founded in 2021 by former Uber and Grab operators, Momos powers tens of thousands of locations across brands including Shake Shack, Baskin-Robbins, Just Salad and Guzman y Gomez.

- **Founded:** 2021
- **Headquarters:** San Diego, California, United States (originally founded in Singapore)
- **Founders:** Sai Alluri (Co-Founder & CEO), Andrew Liu (Co-Founder)
- **Team size:** ~70-150 employees across North America, APAC and the Middle East, with a technology hub in Vietnam
- **Products:** Customer Care, Review & Reputation Management, Customer Activate, Customer Insights & Analytics, Listings Management
- **Notable:** Raised a $10M Series A led by 645 Ventures in 2024, bringing total funding to about $16.5-17M., Grew to power 20,000+ restaurant locations across roughly 15 countries., Signed major brands including Shake Shack, Baskin-Robbins, Just Salad and Guzman y Gomez.

## Products & services

- **Customer Care** — Unified inbox and AI-assisted responses that consolidate reviews, messages and feedback from every location and channel into one place.
- **Review & Reputation Management** — AI-powered review monitoring, automated and assisted review responses, and a reputation score that tracks brand sentiment across locations.
- **Customer Activate** — Local marketing, segmentation and customer recovery workflows that turn feedback and guest data into repeat visits and revenue.
- **Customer Insights & Analytics** — Location-level and brand-level dashboards surfacing sentiment trends, feedback themes and real-time issue detection.
- **Listings Management** — Manage business listings and local SEO across search and maps for every storefront from a single console.
- **Momos 2.0 / Guest AI** — AI-enhanced platform release consolidating guest feedback and insights for real-time analysis and targeted campaigns.

## Achievements

- Raised a $10M Series A led by 645 Ventures in 2024, bringing total funding to about $16.5-17M.
- Grew to power 20,000+ restaurant locations across roughly 15 countries.
- Signed major brands including Shake Shack, Baskin-Robbins, Just Salad and Guzman y Gomez.
- Reported 90%+ daily active usage among partner brands - unusually high for restaurant software.
- Launched Momos 2.0, an AI-enhanced customer engagement platform.

## Latest updates

- **2024-09** — Momos raised a $10M Series A led by 645 Ventures to expand its AI customer platform for multi-location brands.
- **2024-02** — Momos launched the AI-enhanced Momos 2.0 platform to consolidate guest feedback and power targeted marketing.

## Links

- Website: https://momos.com
- LinkedIn: https://www.linkedin.com/company/momos-com
- Twitter/X: https://x.com/momos
- Instagram: https://www.instagram.com/momos.usa/

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Profile page: https://yespress.io/momos
Published by YesPress — https://yespress.io
Last updated: 2026-07-18