# ModSquad

> ModSquad is a Sacramento-based digital engagement company that provides on-demand customer support, content moderation, trust and safety, community management, and social media services for global brands. Founded in 2007 as Metaverse Mod Squad, it built a distributed network of vetted freelance moderators - called Mods - spread across 90+ countries and 55+ languages, letting clients scale coverage up and down without the overhead of a traditional call center. Its clients range from game studios and children's entertainment to e-commerce, media, and the U.S. Department of State.

- **Founded:** 2007
- **Headquarters:** Sacramento, California, United States
- **Founders:** Amy Pritchard (Founder & CEO), Mike Pinkerton (Co-developer / COO)
- **Team size:** 10,000+ Mods (freelance network); ~1,600 associated staff per third-party data
- **Products:** Customer Support, Trust & Safety / Content Moderation, Community Management & Social Media, AI & Automation, Cubeless
- **Notable:** Grew from a Second Life avatar-staffing idea (2007) into a global CX and moderation company operating in 90+ countries, Built a network of 10,000+ Mods delivering support in 55+ languages, Reported ~1% annual workforce shrinkage vs. a 15-30% industry average

## Products & services

- **Customer Support** — Omnichannel, all-tier managed customer support delivered by vetted remote experts, with AI-assisted triage, routing, and QA.
- **Trust & Safety / Content Moderation** — Content moderation, community management, and child-safety review (endorsed by Safe Kids USA) across forums, games, social, and UGC platforms.
- **Community Management & Social Media** — Community engagement, social media management, social listening, campaign management, and ambassador/influencer programs.
- **AI & Automation** — AI woven across the support lifecycle - automated triage, real-time Mod guidance, AI-augmented QA, translation for 55+ languages, and workflow automation, all under human oversight.
- **Cubeless** — ModSquad's secure remote-work CX platform (passless SSO, secure workspace) built to meet SOC 2 Type II, HIPAA, and PCI-DSS requirements.
- **Department X** — In-house CX innovation organization (launched Jan 2023) responsible for training, quality, and best-in-class experience design for clients and Mods.

## Achievements

- Grew from a Second Life avatar-staffing idea (2007) into a global CX and moderation company operating in 90+ countries
- Built a network of 10,000+ Mods delivering support in 55+ languages
- Reported ~1% annual workforce shrinkage vs. a 15-30% industry average
- SOC 2 Type II, HIPAA, and PCI-DSS compliant secure-workspace operations
- Received 13 industry awards from 2018-2024 (including Stevie, Globee, and Golden Bridge)
- Serves marquee clients including the NFL, EA, Spotify, Warner Bros., and the U.S. Department of State

## Latest updates

- **2023-01** — Launched Department X, a dedicated CX innovation organization led by CXO Rich Weil, focused on training, quality, and experience design.
- **2024-01** — Expanded AI & automation offering - AI-assisted triage, routing, real-time Mod guidance, and translation across 55+ languages, with human oversight.

## Links

- Website: https://modsquad.com
- LinkedIn: https://www.linkedin.com/company/modsquad-inc-
- Twitter/X: https://twitter.com/modsquad
- Facebook: https://www.facebook.com/ModSquadInc/

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Profile page: https://yespress.io/modsquad
Published by YesPress — https://yespress.io
Last updated: 2026-07-07