# Mitel

> Mitel is a Canadian business communications company founded in 1973 that builds phone systems, unified communications, and contact center software for enterprises. Once a hardware PBX pioneer, it now sells hybrid communications - on-premises and private-cloud telephony paired with collaboration and AI-powered customer experience tools - to roughly 70 million business users worldwide, with particular strength among governments, hospitals, schools, and other multi-site, highly regulated organizations that keep their phone systems in-house.

- **Founded:** 1973
- **Headquarters:** Ottawa (Kanata), Ontario, Canada
- **Founders:** Terry Matthews (Co-founder), Michael Cowpland (Co-founder)
- **Team size:** Approximately 2,000-3,000 employees (reduced through restructuring; not officially disclosed).
- **Products:** MiVoice Business, MiVoice Connect, MiVoice 5000, MiCollab, MiContact Center Business / Enterprise
- **Notable:** Built the largest installed base in business communications - roughly 70 million users worldwide., Celebrated 50 years in business in 2023., Pioneered the SX-200 PBX in 1975 and reached ~$100M annual revenue by 1981.

## Products & services

- **MiVoice Business** — Enterprise IP telephony and unified communications platform (the 3300 ICP lineage), available as a one-time purchase or subscription. Mitel's most durable core product.
- **MiVoice Connect** — Unified communications platform originating from the ShoreTel acquisition, covering voice, IM, and conferencing.
- **MiVoice 5000** — Full UC platform for large enterprises with messaging, collaboration, attendant, and contact center capabilities.
- **MiCollab** — Collaboration application unifying messaging, voice, video meetings, and presence across devices.
- **MiContact Center Business / Enterprise** — Omnichannel contact center software for sales, service, and support built on MiVoice platforms.
- **Mitel CX** — AI-powered customer experience platform for enterprises; general availability reached March 2025, with CX 2.0 introducing enterprise-grade AI in November 2025.
- **Desktop phones & IP endpoints** — Hardware IP telephones, DECT handsets, and conference devices for on-premises and hybrid deployments.

## Achievements

- Built the largest installed base in business communications - roughly 70 million users worldwide.
- Celebrated 50 years in business in 2023.
- Pioneered the SX-200 PBX in 1975 and reached ~$100M annual revenue by 1981.
- Launched Mitel CX, an AI-powered customer experience platform, reaching general availability in 2025.
- Completed a rapid financial restructuring in 2025, eliminating ~$1.15B of debt and ~$135M in annual interest.
- Its two founders went on to build additional landmark companies: Terry Matthews (Newbridge Networks) and Michael Cowpland (Corel).

## Latest updates

- **2025-11** — Introduced Mitel CX 2.0, adding enterprise-grade AI to its customer experience platform.
- **2025-06** — Emerged from Chapter 11 financial restructuring, eliminating ~$1.15B of debt and ~$135M in annual cash interest.
- **2025-03** — Filed for Chapter 11 bankruptcy protection in Texas citing ~$1.3B in debt; announced General Availability of the Mitel CX platform the same month.
- **2025-01** — Appointed Mike Robinson as Chief Executive Officer to lead the next phase of hybrid communications, succeeding Tarun Loomba.
- **2024** — Announced a hybrid UC partnership with Zoom, combining Zoom Workplace and AI Companion with Mitel telephony.

## Links

- Website: https://www.mitel.com
- LinkedIn: https://www.linkedin.com/company/mitel
- Twitter/X: https://twitter.com/Mitel
- YouTube: https://www.youtube.com/user/mitel
- Facebook: https://www.facebook.com/mitel.networks/

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Profile page: https://yespress.io/mitel
Published by YesPress — https://yespress.io
Last updated: 2026-08-06