# Mikhail Dubov

> Mikhail Dubov is the London-based co-founder and CEO of Chattermill, a customer experience intelligence company founded with Dmitry Isupov in 2015. An economics graduate with experience in finance and software engineering, he writes about turning customer feedback into business decisions and hosts the How To Love a Customer podcast.

- **Role:** Co-Founder & CEO at Chattermill
- **Organizations:** Chattermill, Entrepreneur First, AlphaSights, Citi, Swoon
- **Education:** BA (Hons) Economics, University of Cambridge, Master’s in Management and Regulation of Risk, London School of Economics and Political Science, Makers Academy
- **Known for:** Co-founded and leads Chattermill, serving enterprise customers internationally., Led Chattermill through an $8 million Series A in 2020 and a $26 million Series B in 2022., Hosts How To Love a Customer, interviewing customer experience and product leaders.

## Career timeline

- **Before 2015** — Worked in banking, consulting, data analysis and software engineering, including as a software engineer at AlphaSights.
- **2015** — Co-founded Chattermill with Dmitry Isupov at Entrepreneur First in London.
- **2017** — Announced a funding round bringing Chattermill’s total funding to £935,000.
- **2020** — Chattermill raised an $8 million Series A; Dubov published his reflections on books and management.
- **2022** — Chattermill announced a $26 million Series B led by Beringea on December 6.
- **2025** — Began hosting How To Love a Customer; the first episode was listed on July 3.
- **2026** — Introduced Lyra Agent in a September 17 company blog post.

## Achievements

- Co-founded and leads Chattermill, serving enterprise customers internationally.
- Led Chattermill through an $8 million Series A in 2020 and a $26 million Series B in 2022.
- Hosts How To Love a Customer, interviewing customer experience and product leaders.

## Latest updates

- **2026-09** — Introduced Lyra Agent for customer feedback analysis; the company blog lists the announcement on September 17, with early access offered.
- **2026-07** — How To Love a Customer published an episode with Victoria Weiss, Senior Director of CX at Smalls, dated July 9 on the podcast site.

## Links

- Website: https://chattermill.com/
- LinkedIn: https://www.linkedin.com/in/mdubov/
- Twitter/X: https://twitter.com/mdubov

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Profile page: https://yespress.io/mikhail-dubov
Published by YesPress — https://yespress.io
Last updated: 2026-10-14