# Michael Woo

> Michael Woo is the co-founder and CEO of Applied Labs, a New York-based startup building AI agents that handle customer support and operations work as end-to-end 'digital employees.' Employee #20 at Scale AI, where he ran the core data product and led a 30-person operations-scalability team, Woo left in January 2024 to start Applied Labs with engineer Soham Waychal. The company raised a $4.2M seed led by Abstract in January 2025, with backing from Point72 Ventures, Outlander, Tetra, and angels including Vercel CEO Guillermo Rauch and Modal CTO Akshat Bubna. Applied Labs claims 70%+ ticket automation and 90%+ CSAT for customers like FabFitFun and Truemed.

- **Role:** Co-founder & CEO at Applied Labs
- **Organizations:** Applied Labs, Scale AI, Harvard College
- **Nationality:** American
- **Education:** Undergraduate degree, Harvard College
- **Known for:** Co-founded and leads Applied Labs as CEO, Joined Scale AI as employee #20 and ran its core data product, Led a 30-person operations-scalability team at Scale AI

## Career timeline

- **~2019** — Joined Scale AI as employee #20; led the core data product and a 30-person operations-scalability team
- **2024** — Co-founded Applied Labs in January with Soham Waychal, both former Scale AI leaders
- **2025** — Raised a $4.2M seed round led by Abstract, bringing total funding to $5.2M

## Achievements

- Co-founded and leads Applied Labs as CEO
- Joined Scale AI as employee #20 and ran its core data product
- Led a 30-person operations-scalability team at Scale AI
- Raised $4.2M seed (total $5.2M) from Abstract, Point72 Ventures, Outlander and Tetra
- Attracted angel backing from Vercel CEO Guillermo Rauch and Modal CTO Akshat Bubna
- Built a platform claiming 70%+ ticket automation and 90%+ CSAT for customers like FabFitFun and Truemed

## Latest updates

- **2025-01** — Announced $4.2M seed round led by Abstract to scale Applied Labs' AI support and ops agents.
- **2025-04** — Shared on LinkedIn that Q1 was a strong quarter for Applied Labs as it expanded its customer base.

## Links

- Website: https://appliedlabs.ai
- LinkedIn: https://www.linkedin.com/in/michaeljwoo/

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Profile page: https://yespress.io/michael-woo
Published by YesPress — https://yespress.io
Last updated: 2026-06-22