# Michael Roberts

> Michael Roberts is MetLife's executive vice president and chief marketing and communications officer, leading global marketing, communications and customer-experience strategy as a member of the insurer's Executive Leadership Team. A Dartmouth music graduate with a master's degree in voice from Boston University, he moved from classical singing into consulting and then through senior strategy and marketing roles at Ernst & Young, Capgemini, Citigroup, AlixPartners, TIAA, Bank of America Merchant Services and Vanguard. His operating style joins the discipline of rehearsal with agile, data- and experiment-driven marketing, while his public comments emphasize curiosity, humility, humor and measurable business impact.

- **Role:** Executive Vice President, Chief Marketing and Communications Officer at MetLife
- **Organizations:** MetLife, The Vanguard Group, Bank of America Merchant Services, TIAA, AlixPartners, Citigroup, Capgemini, Ernst & Young, Lincoln Center Theater
- **Education:** Bachelor's degree in music, Dartmouth College, Master's degree in voice, Boston University
- **Known for:** Leads MetLife's global marketing and communications function and serves on the company's Executive Leadership Team., Steered MetLife marketing toward agile, data- and experiment-driven work across paid, owned and earned channels., At Vanguard, expanded prospect marketing and cross-sell capabilities for its direct-to-consumer retail investor business.

## Career timeline

- **1999-2001** — Worked as a senior consultant at Ernst & Young.
- **2001-2005** — Worked as a senior manager at Capgemini.
- **2005-2008** — Held strategy and operations roles at Citigroup.
- **2009-2010** — Served as a director of strategy and operations at AlixPartners.
- **2010-2015** — Held enterprise integration and senior marketing roles at TIAA-CREF.
- **2015-2018** — Served as chief marketing and digital strategy officer for Bank of America Merchant Services.
- **2018-2021** — Served as a principal at Vanguard and chief marketing officer for its Retail Investor Group.
- **2021-present** — Joined MetLife as executive vice president and chief marketing officer; now serves as chief marketing and communications officer and an Executive Leadership Team member.
- **2024-present** — Lists service as a board member of Lincoln Center Theater.

## Achievements

- Leads MetLife's global marketing and communications function and serves on the company's Executive Leadership Team.
- Steered MetLife marketing toward agile, data- and experiment-driven work across paid, owned and earned channels.
- At Vanguard, expanded prospect marketing and cross-sell capabilities for its direct-to-consumer retail investor business.
- At Bank of America Merchant Services, helped expand non-core-product revenue and improve revenue retention.
- Built senior operating experience across consulting, strategy, payments, retirement services, investing and insurance.
- Maintained an active classical-vocal practice alongside his executive career.

## Latest updates

- **2026-06** — Discussed MetLife's purpose, an alignment-and-impact decision rubric and the role of confidence in a Forbes interview.
- **2026-06** — Appeared on the SIGHTLINE LIVE podcast episode 'Marketing the Way the Brain Works.'
- **2025-09** — Helped announce MetLife's three-year Global Citizen partnership and MetLife Foundation's $9 million founding commitment to the FIFA Global Citizen Education Fund.
- **2024-06** — Began serving as a board member of Lincoln Center Theater, according to his LinkedIn profile.

## Links

- Website: https://www.metlife.com/about-us/corporate-governance/our-executive-leadership-team/michael-roberts/
- LinkedIn: https://www.linkedin.com/in/mdroberts1

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Profile page: https://yespress.io/michael-roberts
Published by YesPress — https://yespress.io
Last updated: 2026-08-10