# Michael McCloskey

> Michael McCloskey is CEO and President of Bright Pattern, a contact center software company. A former Genesys and Kana executive who helped management teams bring Genesys, Network Appliance and Kana through IPOs, he became Bright Pattern CEO in January 2018 after serving on its board. His career also includes leading FrontRange through a turnaround and a long working relationship with Bright Pattern founder Konstantin Kishinsky.

- **Role:** CEO & President at Bright Pattern
- **Organizations:** Bright Pattern, Genesys, Kana Software, Network Appliance (NetApp), FrontRange Solutions, Digital Microwave Corporation
- **Education:** Santa Clara University
- **Known for:** Helped leadership teams take Kana, Network Appliance and Genesys through IPOs., Led FrontRange during a turnaround documented in 2008, when annual revenue was approaching $130 million., Appointed Bright Pattern CEO in January 2018 after serving on its board.

## Career timeline

- **1995** — Named vice president and chief financial officer at Network Appliance after serving as executive vice president and CFO at Digital Microwave Corporation.
- **1990s** — Served in leadership at Genesys; later Bright Pattern biographies identify him as a former president.
- **1990s-2000s** — Held leadership roles at Kana Software; helped management teams at Kana, Genesys and Network Appliance through IPOs.
- **2003** — Appointed interim chief executive of FrontRange Solutions after serving on the board.
- **2004** — Discussed plans for a hosted GoldMine product while retaining software licensing and deployment choice.
- **2008** — FrontRange turnaround interview described annual revenue rising from approximately $65 million to $130 million and headcount from 375 to more than 700.
- **2016** — Joined Bright Pattern, according to partner OP360’s company profile and the supplied company profile; served on the board before becoming CEO.
- **2018** — Bright Pattern announced his appointment as CEO on January 23.
- **2024** — Appeared in interviews covering AI agent assist, unified communications and cloud versus on-premises deployment.
- **2026** — Opened Bright Pattern’s September 30-October 1 Partner & Customer Conference in San Francisco.

## Achievements

- Helped leadership teams take Kana, Network Appliance and Genesys through IPOs.
- Led FrontRange during a turnaround documented in 2008, when annual revenue was approaching $130 million.
- Appointed Bright Pattern CEO in January 2018 after serving on its board.

## Latest updates

- **2026-10** — Bright Pattern announced on October 14 that its September 30-October 1 San Francisco conference had concluded; McCloskey delivered the opening welcome.
- **2026-10** — In an October 8 company announcement about CIO Coverage recognition, McCloskey described connecting customer and employee conversations with ServiceNow workflows.
- **2026-02** — Quoted in Bright Pattern’s February 24 announcement that Castles Technology selected its platform for global customer support.
- **2025-12** — Quoted in the December 2 launch announcement for next-generation AI Agent Assist.

## Links

- LinkedIn: https://www.linkedin.com/in/michael-mccloskey-7a58734

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Profile page: https://yespress.io/michael-mccloskey
Published by YesPress — https://yespress.io
Last updated: 2026-10-22