# Michael Kansky

> Michael Kansky is a Doylestown-based software entrepreneur who founded LiveHelpNow and HelpSquad and is co-founder and CEO of AEO Content. His public interviews trace his arrival from Ukraine in 1997, a live chat project developed after consulting work, an accidental pricing lesson, and his move toward delegating operations. His technical record includes patents concerning online client communication sessions.

- **Role:** Co-founder and CEO at AEO Content; founder and CTO at LiveHelpNow
- **Organizations:** LiveHelpNow, HelpSquad, AEO Content, Big Mouth Survey, InsaneLab
- **Education:** National Technical University of Ukraine ‘Kyiv Polytechnic Institute’
- **Known for:** Founded LiveHelpNow and HelpSquad., Named inventor on US patents 9,178,950, 9,584,375 and 10,419,372 concerning client communication sessions., Built a self-funded customer support software business from a free product.

## Career timeline

- **1997** — Immigrated to the United States from Ukraine as a refugee.
- **1998–2006** — Worked as an IT consultant, system architect and computer engineer across approximately two dozen companies, according to his 2021 interview.
- **2005** — Began the live chat software project that became LiveHelpNow, as dated in his founder interviews.
- **2009** — Introduced paid service after initially providing the software free.
- **2015** — US patent 9,178,950 granted on November 3, naming him as inventor.
- **2017** — US patent 9,584,375 granted on February 28.
- **2019** — US patent 10,419,372 granted on September 17.
- **2020** — Described HelpSquad’s six-person squads and coaching structure in a May interview.
- **2021** — Discussed hiring Jason O’Neill to run operations in his SaaS Podcast interview.
- **2026** — AEO Content lists him as co-founder and CEO; his October writing addresses AI search and software pricing.

## Achievements

- Founded LiveHelpNow and HelpSquad.
- Named inventor on US patents 9,178,950, 9,584,375 and 10,419,372 concerning client communication sessions.
- Built a self-funded customer support software business from a free product.
- Co-founded AEO Content with Alex Shortov.

## Latest updates

- **2026-10** — Published an AEO Content article on October 17 about the prices AI assistants communicate to prospective software buyers.
- **2026-10** — AEO Content’s current founder page identifies him as co-founder and CEO, working with CTO Alex Shortov.

## Links

- Website: https://www.aeocontent.ai/about/
- LinkedIn: https://www.linkedin.com/in/mkansky/

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Profile page: https://yespress.io/michael-kansky
Published by YesPress — https://yespress.io
Last updated: 2026-10-21