# Medallia

> Medallia is an enterprise experience-management company whose Medallia Experience Cloud captures and analyzes billions of feedback signals - surveys, voice calls, chat, video, social posts and operational data - to help large organizations improve customer, employee, citizen and patient experiences. Founded in 2001 by Borge Hald and Amy Pressman, it went public on the NYSE in 2019, was taken private by Thoma Bravo in a $6.4 billion deal in 2021, and in 2026 transitioned to an investor group led by Blackstone, Apollo and FSK alongside $150 million in new capital and a heavy bet on AI.

- **Founded:** 2001
- **Headquarters:** Tysons, Virginia, United States
- **Founders:** Borge Hald (Co-founder, former CEO), Amy Pressman (Co-founder, former President)
- **Team size:** ~2,000+ employees
- **Products:** Medallia Experience Cloud, Customer Experience Management, Employee Experience (Medallia Employee Listening), Conversational Intelligence, Digital Experience & Experience Orchestration
- **Notable:** Widely credited as a pioneer and market leader in the enterprise experience-management category., IPO on the NYSE in July 2019 under ticker MDLA., Taken private by Thoma Bravo in 2021 in a $6.4 billion all-cash deal, one of the largest CX-software transactions.

## Products & services

- **Medallia Experience Cloud** — The flagship SaaS platform that captures and analyzes experience signals across surveys, voice, video, digital, IoT, social and messaging to drive customer and employee outcomes.
- **Customer Experience Management** — Voice-of-the-customer programs, feedback capture, journey analytics and closed-loop action across channels.
- **Employee Experience (Medallia Employee Listening)** — Continuous employee listening, engagement measurement and manager activation tools.
- **Conversational Intelligence** — Speech and text analytics for contact centers, including agent coaching, quality management and intelligent callback (built partly on the Voci acquisition).
- **Digital Experience & Experience Orchestration** — Digital feedback, session capture and orchestration of personalized messaging and actions across the customer journey.
- **Frontline-Ready AI / Ask Athena** — Generative-AI features including Ask Athena, Intelligent Summaries, Smart Responses, Themes and Root Cause Assist that answer questions and surface insight for front-line teams.
- **Agile Research & Video Research** — Fast, DIY market and experience research including video-based feedback capture.
- **Text Analytics** — Natural-language analysis of unstructured feedback to surface themes, sentiment and drivers at scale.

## Achievements

- Widely credited as a pioneer and market leader in the enterprise experience-management category.
- IPO on the NYSE in July 2019 under ticker MDLA.
- Taken private by Thoma Bravo in 2021 in a $6.4 billion all-cash deal, one of the largest CX-software transactions.
- Platform captures billions of experience signals across voice, video, digital, IoT and social channels.
- Launched generative-AI features (Ask Athena, Smart Responses, Themes, Intelligent Summaries) for front-line teams.

## Latest updates

- **2026-06** — Announced a milestone agreement with an investor group led by Blackstone, Apollo and FSK to transition ownership from Thoma Bravo, cut debt and add $150 million in new capital.
- **2026-06** — CEO Mark Bishof outlined a plan to invest over $500 million in products and services and reinvent Medallia for the AI era.
- **2025-04** — CEO Joe Tyrrell stepped down; leadership transition and executive-team refresh under new chairman.
- **2025-01** — Mark Bishof appointed Chairman and CEO; Fabrice Martin named Chief Product Officer in February 2025.
- **2024-02** — Launched four AI innovations - Ask Athena, Intelligent Summaries, Smart Responses and Themes - at Experience '24.

## Links

- Website: https://www.medallia.com
- LinkedIn: https://www.linkedin.com/company/medallia-inc.
- Twitter/X: https://x.com/Medallia
- YouTube: https://www.youtube.com/@Medallia
- Facebook: https://www.facebook.com/MedalliaInc

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Profile page: https://yespress.io/medallia
Published by YesPress — https://yespress.io
Last updated: 2026-08-06