# MD Ally | 911 Network Navigation

> MD Ally is a New York-based health-tech company that plugs telehealth directly into the 911 system. Founded in 2018 by Shanel Fields, the daughter of a volunteer EMT, the platform adds a 'virtual response tier' so dispatchers can route non-emergency callers to the right care instead of automatically sending an ambulance and an ER trip. By partnering with public-safety agencies and insurance payors, MD Ally cuts unnecessary emergency costs while connecting patients to telehealth, mental health and social services.

- **Founded:** 2018
- **Headquarters:** New York, United States
- **Founders:** Shanel Fields (Founder & CEO), Kojo DeGraft-Hanson (Chief Product Officer)
- **Team size:** ~32 employees
- **Products:** 911 Virtual Care Platform, Network Navigation, Payor Partnership Programs
- **Notable:** Raised $25M in total funding across Seed and Series A rounds, Recognized as 'Most Innovative Civic Tech Company' by the US Conference of Mayors, Reported average healthcare cost savings of $2,280 per caller

## Products & services

- **911 Virtual Care Platform** — Software that adds a virtual response tier to dispatch, routing low-acuity 911 callers to real-time telehealth instead of automatic ambulance dispatch.
- **Network Navigation** — Connects callers and first responders to in-network telehealth providers, mental health resources and social services.
- **Payor Partnership Programs** — Works with health insurance payors to fund and scale 911 telehealth diversion across regions.

## Achievements

- Raised $25M in total funding across Seed and Series A rounds
- Recognized as 'Most Innovative Civic Tech Company' by the US Conference of Mayors
- Reported average healthcare cost savings of $2,280 per caller
- Reaching over 5 million patients through payor and public-safety partnerships
- Techstars-backed; anchor investment from General Catalyst

## Latest updates

- **2024-08** — Closed a $14M Series A led by Frist Cressey Ventures, bringing total funding to $25M.
- **2021-04** — Announced a $3.5M seed round to connect 911 and first responders to telehealth, mental health and social services.

## Links

- Website: https://mdally.com
- LinkedIn: https://www.linkedin.com/company/mdally
- Twitter/X: https://www.twitter.com/mdallyinc
- Instagram: https://www.instagram.com/mdallyinc
- Facebook: https://www.facebook.com/mdallyinc

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Profile page: https://yespress.io/md-ally-911-network-navigation
Published by YesPress — https://yespress.io
Last updated: 2026-06-08