# MasterZoo

> MasterZoo is Ukraine's largest specialist pet-retail chain, combining more than 200 physical stores with ecommerce, same-day delivery in Kyiv, grooming salons, trained in-store advice, a tiered loyalty program and animal-welfare partnerships. Founded by Polina Kosharna in 2007 and backed by the vertically integrated Suziria Group, the business sells more than 10,000 products while turning ordinary pet shopping into an accessible care ecosystem.

- **Founded:** 2007
- **Headquarters:** Kyiv, Ukraine
- **Founders:** Polina Kosharna (Founder of MasterZoo; co-owner and chair of Suziria Group)
- **Team size:** 501-1,000 employees on LinkedIn; supplied estimate 750.
- **Products:** Specialist pet retail, Masterzoo.ua, MasterZoo grooming salons, Own courier delivery, Discount loyalty program
- **Notable:** Built the largest specialist pet-store network in Ukraine, exceeding 200 locations by late 2025., Opened 30 new stores in 2024 and reported UAH 2.2 billion in turnover for that year., Reached a reported 10.1% share of specialist retail and 6.5% of online pet retail at the start of 2024.

## Products & services

- **Specialist pet retail** — More than 10,000 items across food, treats, toys, hygiene, veterinary products, apparel, accessories, equipment and smart devices for cats, dogs, birds, rodents, fish and reptiles.
- **Masterzoo.ua** — National ecommerce storefront with delivery, promotions, category guidance and online consultation.
- **MasterZoo grooming salons** — Professional grooming for dogs and cats; the chain reported 15 salons in six Ukrainian cities plus a charitable salon at Patron Pet Center in 2025.
- **Own courier delivery** — Same-day evening delivery in Kyiv for qualifying orders placed before 15:00, fulfilled from the store network.
- **Discount loyalty program** — A shared program for stores, salons and ecommerce with 5%, 7% and 10% tiers based on cumulative spend.
- **Pet-care education** — Editorial guidance and a free nine-lesson home-grooming course produced with the Ukrainian Groomers Association and distributed through MEGOGO Education.

## Achievements

- Built the largest specialist pet-store network in Ukraine, exceeding 200 locations by late 2025.
- Opened 30 new stores in 2024 and reported UAH 2.2 billion in turnover for that year.
- Reached a reported 10.1% share of specialist retail and 6.5% of online pet retail at the start of 2024.
- More than doubled the network after only 40 of 101 stores could operate in March 2022.
- Founder Polina Kosharna received Pet Worldwide's 2024 Pet Personality of the Year award.
- Helped more than 170 animals find homes during 2024 through adoption initiatives.
- With UAnimals, reported almost UAH 8 million raised and support for more than 8,000 animals by May 2026.

## Latest updates

- **2026-05** — MasterZoo and UAnimals launched the seventh Lapka Turboty fundraising wave for veterinary missions in frontline communities.
- **2026-03** — The company published its 2025 pet-market analysis and said its charitable activity during the year directed UAH 2.3 million to animal welfare.
- **2026-03** — Partnered with Ukrainian bookstore chain Sens on Chytai z Khvostykom, an initiative about reading with pets.
- **2025-12** — Released a free nine-lesson home-grooming course on MEGOGO Education.
- **2025-11** — Became a partner of Kyiv Digital's animal-adoption service and supplied welcome boxes for adopters.
- **2025-08** — Became the first pet-category partner on mono market.
- **2025-07** — Launched own same-day evening courier delivery in Kyiv.

## Links

- Website: https://masterzoo.ua/ua/
- LinkedIn: https://www.linkedin.com/company/zoomarket-masterzoo
- YouTube: https://www.youtube.com/c/MasterZooShow
- Instagram: https://www.instagram.com/masterzoo.ua/

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Profile page: https://yespress.io/masterzoo
Published by YesPress — https://yespress.io
Last updated: 2026-08-15