# Mascotte | Client & Operations Support for Vets

> Mascotte is a Miami-based, tech-enabled operations company that gives veterinary clinics dedicated remote staff - CSRs, receptionists and vet techs - trained to each practice's own workflows and assigned exclusively to it. Branded internally as 'Mascotteers', these full-time team members handle phones, scheduling, prescription coordination, lab follow-ups and client communication inside the clinic's existing systems, promising up to 50% cost savings versus a local hire while reducing staff burnout. Founded in 2023 by former CarHopper CEO Bora Hamamcioglu and backed by a $1.2M pre-seed led by Nuwa Capital, Mascotte positions itself as the virtual front desk and back office for modern, high-growth veterinary practices.

- **Founded:** 2023
- **Headquarters:** Miami, Florida, United States
- **Founders:** Bora Hamamcioglu (Co-Founder & CEO)
- **Team size:** ~13 employees (plus a distributed roster of trained remote Mascotteers)
- **Products:** Veterinary CSR & Client Support, Clinical Support & Care Coordination, Quality Assurance, Knowledge Management & Custom SOPs, Real-Time Insights
- **Notable:** Raised an oversubscribed $1.2M pre-seed led by Nuwa Capital (July 2023), with angels from Uber, Turo and Airbnb., Emerged from stealth in July 2023 after a successful pilot with select veterinary practices., Reported deployment results including a 70% decrease in phone calls, 50% decrease in no-shows and 40% increase in prescription compliance.

## Products & services

- **Veterinary CSR & Client Support** — Dedicated remote receptionists and client service reps who answer phones, schedule appointments and handle client communications inside the clinic's own systems.
- **Clinical Support & Care Coordination** — Prescription coordination, treatment plan updates, surgery estimate follow-up, lab result management and compliance outreach to keep patient care moving.
- **Quality Assurance** — A dedicated QA team monitors performance and consistency, with monthly check-ins to keep the embedded staff aligned to the clinic.
- **Knowledge Management & Custom SOPs** — Practice-specific Standard Operating Procedures built for each clinic so remote staff follow the same protocols as in-house teams.
- **Real-Time Insights** — Dashboards giving clinic owners daily visibility into call handling, scheduling and operational performance.

## Achievements

- Raised an oversubscribed $1.2M pre-seed led by Nuwa Capital (July 2023), with angels from Uber, Turo and Airbnb.
- Emerged from stealth in July 2023 after a successful pilot with select veterinary practices.
- Reported deployment results including a 70% decrease in phone calls, 50% decrease in no-shows and 40% increase in prescription compliance.
- Cited practice metrics of +22% average revenue growth, +79% client retention improvement, 95% first-call resolution and sub-9-second answer times.
- Founded by a serial entrepreneur whose prior company, CarHopper, was acquired by Turo in 2020.

## Latest updates

- **2023-04** — Mascotte Health founded in Miami by Bora Hamamcioglu.
- **2023-07** — Emerged from stealth with an oversubscribed $1.2M pre-seed round led by Nuwa Capital.
- **2023-09** — Profiled in The National's 'Generation Start-up' series on making vets' lives easier.

## Links

- Website: https://mascottehealth.com
- LinkedIn: https://www.linkedin.com/company/mascottehealth
- Twitter/X: https://x.com/mascottehealth
- Instagram: https://www.instagram.com/mascottehealth/

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Profile page: https://yespress.io/mascotte-client-operations-support-for-vets
Published by YesPress — https://yespress.io
Last updated: 2026-08-04