# Mary Ann Brody

> Mary Ann Brody is a Greater Boston healthcare experience executive whose career connects public health, user research, federal digital service and Medicare member experience. Before leading experience work at Devoted Health, she was a lead editor of the federal Health Literacy Online guide and UX lead for the U.S. Digital Service at the Department of Veterans Affairs, where her teams tested services with the people expected to use them and helped replace inaccessible processes with usable digital tools.

- **Role:** Chief Experience Officer at Devoted Health
- **Organizations:** Devoted Health, United States Digital Service, U.S. Department of Veterans Affairs, CommunicateHealth, Food is Medicine Institute
- **Nationality:** American
- **Education:** BA, University of Massachusetts Amherst, MPH, University of Massachusetts Amherst
- **Known for:** Lead editor of Health Literacy Online: A Guide to Simplifying the User Experience, second edition., Helped the U.S. Digital Service and Department of Veterans Affairs launch a broadly accessible online health-care application for veterans., Co-authored the launch account for Caseflow Certification, an early tool in the modernization of veterans' benefits appeals processing.

## Career timeline

- **2014** — Named to the Society for Public Health Education's 30 Under 30 for connecting public health, user experience and technology.
- **2015** — Served as a lead editor of the second edition of Health Literacy Online while working as User Experience Research Manager at CommunicateHealth.
- **2016** — As part of the U.S. Digital Service at Veterans Affairs, co-authored accounts of the launch of Caseflow Certification and a new digital application for VA health care.
- **2018** — Credited as a U.S. Digital Service alum on a guided discharge-upgrade tool designed with veterans.
- **2020** — Publicly identified as Head of Member Experience at Devoted Health and a guest contributor to Harvard's technology and innovation in government course.
- **2025** — Listed as Vice President of Experience at Devoted Health in the Food is Medicine Institute's Network of Excellence and as a panelist at the Food is Medicine National Summit.
- **Current** — Leads experience at Devoted Health, with responsibility spanning member experience and engagement.

## Achievements

- Lead editor of Health Literacy Online: A Guide to Simplifying the User Experience, second edition.
- Helped the U.S. Digital Service and Department of Veterans Affairs launch a broadly accessible online health-care application for veterans.
- Co-authored the launch account for Caseflow Certification, an early tool in the modernization of veterans' benefits appeals processing.
- Recognized in the Society for Public Health Education's 2014 30 Under 30 cohort.
- Has taught user-research principles as a guest contributor in Harvard Kennedy School public-technology courses.

## Latest updates

- **2025-10** — Scheduled as a panelist on designing Food is Medicine programs for patients, providers, pharmacies and payers at the Food is Medicine National Summit in Boston.
- **2025-02** — Profiled by the Food is Medicine Institute's Network of Excellence as Vice President of Experience at Devoted Health.

## Links

- Website: https://devoted.com
- LinkedIn: https://www.linkedin.com/in/maryannbrody
- YouTube: https://www.youtube.com/watch?v=zm3Galfpplg

---

Profile page: https://yespress.io/mary-brody
Published by YesPress — https://yespress.io
Last updated: 2026-09-28