# Marcel Pividal

> Marcel Pividal is Glean's Founding Senior AI Solutions Engineer, based in Asheville, North Carolina. His career runs from network administration and security through engineering leadership at Independent Purchasing Cooperative, then to worldwide AI specialist work at AWS and enterprise AI at Glean. His published work spans fraud detection, identity verification, content moderation, enterprise search, retrieval-augmented generation, and AI-driven workflow automation.

- **Role:** Founding Senior AI Solutions Engineer at Glean
- **Organizations:** Glean, Amazon Web Services, Independent Purchasing Cooperative, Bayview Financial, Alorica, Roche, Cisco, United Nations
- **Education:** Master's degree, Universidade de Brasília, Negotiation and Leadership program, Harvard University
- **Known for:** Earned Cisco Certified Internetwork Expert certification, credential CCIE R&S 18013, in 2007., Earned AWS Solutions Architect Professional and AWS Advanced Networking Specialty certifications., Co-authored AWS technical articles on Amazon Q Business plugins, Amazon Kendra GenAI Index, fraud detection, identity verification, and alternatives to Rekognition people pathing.

## Career timeline

- **2001-2005** — Worked as a Network Administrator at the United Nations.
- **2005-2006** — Worked as a Network Consultant at Cisco.
- **2006-2007** — Worked as a Senior Network Security Engineer at Roche.
- **2007-2008** — Worked as a Senior Network Engineer at Alorica and earned Cisco CCIE certification in 2007.
- **2008-2015** — Served as Senior Lead Infrastructure Engineer at Bayview Financial.
- **2015-2019** — Managed Infrastructure Engineering and Operations at Independent Purchasing Cooperative.
- **2019-2020** — Became Director of Engineering at Independent Purchasing Cooperative.
- **2020-2025** — Worked at Amazon Web Services, most recently as a Senior Worldwide Generative AI Solutions Architect Lead.
- **2025-present** — Joined Glean, where he is listed as Founding Senior AI Solutions Engineer.

## Achievements

- Earned Cisco Certified Internetwork Expert certification, credential CCIE R&S 18013, in 2007.
- Earned AWS Solutions Architect Professional and AWS Advanced Networking Specialty certifications.
- Co-authored AWS technical articles on Amazon Q Business plugins, Amazon Kendra GenAI Index, fraud detection, identity verification, and alternatives to Rekognition people pathing.
- Contributed to the AWS Well-Architected Generative AI Lens and the AWS identity-verification whitepaper.
- Co-authored the 2022 IEEE LATINCOM paper 'A Lightweight Unsupervised Learning Architecture to Enhance User Behavior Anomaly Detection.'
- Presented AWS sessions on fraud prevention, identity verification, generative AI security, inclusive media, and content moderation.
- Opened and volunteered to implement Terraform support for Amazon Kendra's GenAI Enterprise Edition index in 2025.

## Latest updates

- **2026-08** — A public professional directory listed him as Founding Senior AI Solutions Engineer at Glean in Asheville.
- **2025-07** — Moved from Amazon Web Services to Glean.
- **2025-02** — Opened a HashiCorp Terraform provider issue requesting support for the Amazon Kendra GenAI index and volunteered to implement it.
- **2024-12** — Co-authored AWS articles on Amazon Q Business plugins and the Amazon Kendra GenAI Index.
- **2024-10** — Co-authored AWS guidance on alternatives to Amazon Rekognition people pathing.

## Links

- LinkedIn: https://www.linkedin.com/in/mpividal
- GitHub: https://github.com/mpividal

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Profile page: https://yespress.io/marcel-pividal
Published by YesPress — https://yespress.io
Last updated: 2026-09-27