# Malachi Charbonneau

> Malachi Charbonneau is the general manager and chief executive of medaptus, a Boston-based healthcare software company that automates charge capture, revenue integrity and hospitalist patient assignment. He joined medaptus in 2011 and worked his way up through implementation, customer care, and sales before taking the top job in 2021, giving him a rare, ground-level view of how hospitals actually run their revenue cycles and staff their care teams. Under his leadership medaptus, now a Volaris Group business, has expanded its Charge Pro and Assign products and partnered with large health systems such as Banner Health.

- **Role:** General Manager / CEO at medaptus
- **Organizations:** medaptus, Volaris Group, MEDITECH
- **Nationality:** American
- **Education:** BS, Management Information Systems, Bridgewater State University
- **Known for:** Rose from an implementation role to CEO of medaptus over roughly a decade, Led customer implementation during a period when medaptus won multiple annual KLAS awards for customer service, Gained direct exposure to the revenue cycle and hospitalist programs of more than 65 provider organizations

## Career timeline

- **pre-2011** — Worked in professional services and customer support at MEDITECH, an EHR and enterprise software provider
- **2011** — Joined medaptus, starting in client implementation
- **2011-2018** — Led medaptus customer implementation, exposed to the revenue cycle and hospitalist programs of 65+ provider organizations
- **2018-2021** — Ran Customer Care, then Sales and Marketing; served as VP of Customer Success and Sales
- **2020-11** — medaptus acquired by Volaris Group; founder Laurence Hagerty moves to an advisory role
- **2021-05** — Named General Manager of medaptus, later serving as CEO
- **2024** — medaptus partners with Banner Health to expand Charge Pro charge processing
- **2025** — medaptus launches Hospital Medicine Analytics for hospital medicine leaders

## Achievements

- Rose from an implementation role to CEO of medaptus over roughly a decade
- Led customer implementation during a period when medaptus won multiple annual KLAS awards for customer service
- Gained direct exposure to the revenue cycle and hospitalist programs of more than 65 provider organizations
- Oversaw expansion of medaptus Charge Pro and Assign product lines and major health-system partnerships including Banner Health

## Latest updates

- **2024-04** — medaptus announced a partnership with Banner Health to advance Charge Pro charge processing.
- **2025** — medaptus launched a Hospital Medicine Analytics platform for hospital medicine leaders.
- **2026** — Charbonneau active around SHM Converge 2026, promoting medaptus hospital medicine tools.

## Links

- Website: https://medaptus.com
- LinkedIn: https://www.linkedin.com/in/malachi-charbonneau
- Twitter/X: https://twitter.com/MedAptus

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Profile page: https://yespress.io/malachi-charbonneau
Published by YesPress — https://yespress.io
Last updated: 2026-07-15