# MACC

> MACC supplies telecom and broadband providers with billing, customer management, accounting, network mapping and related services. Based in Blair, Nebraska, and part of Harris since 2022, it combines industry-specific software with hosting, statement production, payment services and customer support. Its current portfolio includes MACC | ONE, Accounting Master, MACC Mobile, MACCGIS, NAMS and PhoenixSoft.

- **Founded:** 1975
- **Headquarters:** Blair, United States
- **Products:** MACC | ONE, Customer Master, Accounting Master, MSaaS, MACC Mobile
- **Notable:** Marked 50 years of service in 2025., Reports more than 600 customers globally across the business., Reports more than 350 telecom billing customers.

## Products & services

- **MACC | ONE** — Browser-based telecom billing and customer management platform with live account data, dashboards, reporting and integrated AI tools.
- **Customer Master** — Legacy billing and customer management product retained alongside the migration to MACC | ONE.
- **Accounting Master** — Telecom accounting including general ledger, payroll, materials management, stock dividends, tax reporting and billing integration; also available independently.
- **MSaaS** — Managed hosting of billing and accounting software on Microsoft Azure, with backups, updates and infrastructure management.
- **MACC Mobile** — Field service app for customer records, tickets, schedules, time entry and inventory; supports offline work with later synchronization.
- **MACCGIS** — AutoCAD-based network mapping with database links and a browser viewer; tracks fiber, equipment and outside plant.
- **NAMS Firefly** — Network visibility and data mining for call activity, fraud patterns and usage trends; related tools support mediation and traffic controls.
- **PhoenixSoft Cirrus** — On-premise and hosted softswitch and communications solutions for service providers.
- **Carrier Access Billing System** — Carrier access billing, including a consolidated billing option for inter-exchange carriers.
- **Billing and fulfillment services** — Rating, toll processing, bill production, payment processing, reports, statement printing and mailing.
- **MACC Connect** — Branded online signup with address-based availability and real-time Customer Master integration; requires Customer Master and Accounting Master v25.1 or higher.
- **MIMiR and Analytics & Insights** — Integrated AI assistance for software questions, customer information, notes and tickets, plus natural-language analytics and chart generation.

## Achievements

- Marked 50 years of service in 2025.
- Reports more than 600 customers globally across the business.
- Reports more than 350 telecom billing customers.
- WTC case study reports approximately seven minutes saved per automated disconnect or reconnect.
- Varcomm case study reports a 40% reduction in support calls using MACC’s digital toolkit.

## Latest updates

- **2026-09** — Published its account of human oversight and an AI Governance Committee on September 21.
- **2026-09** — Scheduled two Billing & Technology Conference sessions in Omaha, September 2-4 and 9-11, focused on MACC | ONE.
- **2026-06** — Published WTC automated provisioning case study on June 1.

## Links

- Website: https://maccnet.com/
- LinkedIn: https://www.linkedin.com/company/macc/

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Profile page: https://yespress.io/macc
Published by YesPress — https://yespress.io
Last updated: 2026-10-01