# Lucidya | لوسيديا

> Lucidya is a Riyadh-based, AI-native customer experience management (CXM) platform built for Arabic-speaking markets. Using a proprietary Arabic NLP engine that understands 15+ dialects with roughly 92% sentiment accuracy, it unifies social listening, media monitoring, surveys, customer profiles and omnichannel support into a single system, and now deploys autonomous AI agents for customer-facing roles. Founded in 2016 by Abdullah Asiri and co-founders, the company serves enterprises and governments across the MENA region and in 2025 raised a $30M Series B, one of the largest AI funding rounds in Saudi Arabia.

- **Founded:** 2016
- **Headquarters:** Riyadh, Saudi Arabia
- **Founders:** Abdullah Asiri (Founder & CEO), Zuhair Khayyat (Co-founder & CTO), Hatem Kameli (Co-founder), Mohamed Milyani (Co-founder)
- **Team size:** Approximately 150-260 employees
- **Products:** Social Listening, Media Monitoring, Profiles, Survey, Luci (AI Virtual Analyst)
- **Notable:** Raised a $30M Series B in 2025, described as one of the largest AI funding rounds in Saudi Arabia, Built a proprietary Arabic NLP engine supporting 15+ dialects at ~92% sentiment accuracy, Named 'Best AI CXM Platform' at the Inc. Arabia Best in Business Awards (2025)

## Products & services

- **Social Listening** — Real-time monitoring and analysis of brand mentions and conversations across social channels, powered by Arabic NLP.
- **Media Monitoring** — Tracks brand mentions across online and traditional media for reputation and crisis management.
- **Profiles** — Customer data platform that unifies and segments audiences into a 360-degree customer view.
- **Survey** — Multilingual feedback collection and analysis tool for voice-of-customer programs.
- **Luci (AI Virtual Analyst)** — Generative-AI analyst that answers questions and surfaces insights from customer data in natural language.
- **OmniServe** — Omnichannel customer service and engagement suite unifying social, DMs, WhatsApp, email and calls with case/ticketing management.
- **Enterprise AI Agent** — Autonomous, dialect-aware AI agent purpose-built for the region to scale customer service, marketing and sales operations.
- **Command Center & Professional Reports** — Professional services including a physical CX insights hub and executive-grade custom reporting.

## Achievements

- Raised a $30M Series B in 2025, described as one of the largest AI funding rounds in Saudi Arabia
- Built a proprietary Arabic NLP engine supporting 15+ dialects at ~92% sentiment accuracy
- Named 'Best AI CXM Platform' at the Inc. Arabia Best in Business Awards (2025)
- Recognized by Frost & Sullivan as a top performer on Growth and Innovation indices (2025)
- Ranked LinkedIn's #1 Saudi Startup (2023)
- Great Place to Work certified (2023)
- Achieved ISO/IEC 27001:2022, ISO/IEC 27701:2019 and SOC 2 compliance
- One in four new enterprise customers in H1 2025 switched from a global CXM vendor

## Latest updates

- **2026-03** — Launched its Enterprise AI Agent, an autonomous, dialect-aware agent purpose-built for customer-facing roles in the region.
- **2025-07** — Closed a $30M Series B led by Impact46 with participation from Aramco's Wa'ed Ventures, Takamol Ventures, SparkLabs and Rua Growth Fund.
- **2025-04** — Awarded a SAR 5M grant from Saudi Arabia's National Technology Development Program.
- **2025-01** — Named 'Best AI CXM Platform' at the Inc. Arabia Best in Business Awards and recognized by Frost & Sullivan.

## Links

- Website: https://lucidya.com
- LinkedIn: https://www.linkedin.com/company/lucidya
- Twitter/X: https://twitter.com/Lucidya
- YouTube: https://www.youtube.com/@lucidya
- Instagram: https://www.instagram.com/lucidya/
- Facebook: https://www.facebook.com/lucidya/

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Profile page: https://yespress.io/lucidya
Published by YesPress — https://yespress.io
Last updated: 2026-07-27