# LTVplus

> LTVplus builds and manages dedicated remote technical and customer-support teams. Its current focus is white-label help desk, monitoring, security, cloud, and network services for managed service providers, alongside omnichannel customer service and AI implementation for ecommerce and SaaS businesses.

- **Founded:** 2017
- **Headquarters:** Brandon, United States
- **Founders:** David Henzel (Co-founder), GQ Fu (Co-founder & Advisor)
- **Products:** White-label help desk, Tier 3 & project engineering, NOC and infrastructure operations, SOC as a service, Cloud and network engineering
- **Notable:** DIVBrands case study reports $604,444.73 in chat-attributed revenue and 16,811 sales in calendar 2021., LTVplus displays ISO 27001:2022, SOC 2 Type II, Great Place to Work, Clutch, and Top 500 Global BPO recognition on its site; security claims should be checked against current audit scope during procurement.

## Products & services

- **White-label help desk** — Dedicated Tier 1–2 engineers provide ticket triage and resolution under the client’s brand; starts at $2,800 per seat per month for business-hours coverage.
- **Tier 3 & project engineering** — Senior escalation support, migrations, and client onboarding, priced by project or retainer.
- **NOC and infrastructure operations** — Network monitoring, incident response, patching, RMM maintenance, and backup checks.
- **SOC as a service** — Security alert triage, investigation, and containment according to agreed playbooks.
- **Cloud and network engineering** — Microsoft 365, Azure, Intune, firewall, Wi-Fi, switching, and VPN administration.
- **Managed customer support** — Dedicated multilingual human support across chat, email, and voice, with recruiting, training, quality assurance, and management.
- **CX AI support** — AI implementation and human oversight for triage, self-service, quality assurance, and back-office workflows.
- **Winback Engine** — LTVplus-operated customer reactivation service using human calls to recover lapsed customers. Its about page dates standalone launch to 2025.

## Achievements

- DIVBrands case study reports $604,444.73 in chat-attributed revenue and 16,811 sales in calendar 2021.
- LTVplus displays ISO 27001:2022, SOC 2 Type II, Great Place to Work, Clutch, and Top 500 Global BPO recognition on its site; security claims should be checked against current audit scope during procurement.

## Latest updates

- **2026-03** — Code of conduct updated March 18, with ownership, respect, and customer success as core expectations.
- **2026-03** — David Henzel published the Winback Engine origin story on March 24, describing customer reactivation and saying Samir Said invested in LTVplus; investment terms and timing were not stated.
- **2026-10** — Research observation: current website emphasizes managed technical services for MSPs and names Samir Said as CEO. This is a verification date, not an announced launch date.

## Links

- Website: https://www.ltvplus.com/
- LinkedIn: https://www.linkedin.com/company/ltvplus/
- Twitter/X: https://twitter.com/ltvplus
- YouTube: https://www.youtube.com/@ltvplus.official
- Instagram: https://www.instagram.com/ltvplus_/
- Facebook: https://www.facebook.com/ltvplus/

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Profile page: https://yespress.io/ltvplus
Published by YesPress — https://yespress.io
Last updated: 2026-10-24