# Lorikeet

> Lorikeet builds AI customer concierges for complex businesses, particularly financial services, healthcare and insurance. Its platform connects to existing support tools and business APIs to resolve multi-step requests across chat, email, voice, SMS and WhatsApp, with configurable permissions, escalation rules and quality monitoring.

- **Founded:** 2023
- **Headquarters:** Sydney, Australia
- **Founders:** Steve Hind (Co-founder and CEO), Jamie Hall (Co-founder and CTO)
- **Products:** Concierge Agent, Coach, B2A, Agent traffic detection, Forward-deployed support
- **Notable:** Announced a US$35 million QED-led Series A in August 2025., Reported tenfold revenue growth from October 2024 public launch to August 2025, without disclosing absolute revenue., Magic Eden customer story reports first-month AI CSAT of 74%, versus approximately 45% for its previous AI and 78% for humans.

## Products & services

- **Concierge Agent** — Customer-facing AI that retrieves live context, follows configured policies and executes multi-step workflows across chat, email, voice, SMS and WhatsApp.
- **Coach** — Operations agent for conversation quality review, analysis, workflow configuration, simulations and improvements, covering human and AI support.
- **B2A** — Business-to-agent suite that lets personal AI assistants engage a company concierge through an agent-facing interface.
- **Agent traffic detection** — B2A beta feature that flags suspected automated, self-declared AI, AI-pasted and AI-written support traffic; begins in observation mode.
- **Forward-deployed support** — Implementation support to configure integrations, workflows, testing and guardrails; service depth varies by plan.

## Achievements

- Announced a US$35 million QED-led Series A in August 2025.
- Reported tenfold revenue growth from October 2024 public launch to August 2025, without disclosing absolute revenue.
- Magic Eden customer story reports first-month AI CSAT of 74%, versus approximately 45% for its previous AI and 78% for humans.
- Carmoola customer story reports 60% inbound resolution and a 60% uplift in one conversion metric in an outbound A/B test.
- Hnry customer story reports 17,000+ conversations in the first month and around 70% automation at peak tax-season week in 2026.

## Latest updates

- **2026-09** — Launched B2A on September 17 for businesses serving customers’ personal AI agents.
- **2026-09** — Launched agent traffic detection in beta on September 30, beginning with observation and review.
- **2026-07** — Appointed Jerry Brooner Chief Revenue Officer to lead sales, marketing, forward-deployed teams and partnerships.

## Links

- Website: https://www.lorikeetcx.ai
- LinkedIn: https://www.linkedin.com/company/lorikeetcx

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Profile page: https://yespress.io/lorikeet
Published by YesPress — https://yespress.io
Last updated: 2026-10-05