# LOKE

> LOKE is an enterprise hospitality platform that combines branded ordering, payment, loyalty, CRM, marketing automation, and reporting. Its wager is that the ordinary restaurant transaction becomes more valuable when an operator can recognize the customer behind it, tailor the next offer, and keep the relationship inside the brand rather than surrendering it to a delivery marketplace.

- **Founded:** 2012
- **Headquarters:** London, United Kingdom
- **Founders:** Matt Khoury (Co-founder and CEO), Tom Booth (Co-founder)
- **Products:** Branded mobile and web ordering, Payments, Loyalty and promotions, LOKE Office, Marketing and personalization engine
- **Notable:** Expanded from Australia and the United Kingdom into Singapore, New Zealand and the United States., Rolled out a unified ordering and loyalty platform across Jet’s Pizza’s open-store estate after a pilot and iterative redesign., Reported an increase in Jet’s Pizza average basket size from $29.07 to $37.43.

## Products & services

- **Branded mobile and web ordering** — White-label iOS, Android and browser experiences for delivery, pickup, table ordering and room service.
- **Payments** — Pay-at-table, pay-at-counter, digital wallet and payment-terminal experiences connected to customer accounts and rewards.
- **Loyalty and promotions** — Configurable points, rewards, vouchers, offers and tiered incentives designed to lift repeat visits and basket size.
- **LOKE Office** — A back-office suite for promotions, notifications, customer data, loyalty management and reporting.
- **Marketing and personalization engine** — Customer segmentation and automated campaigns informed by ordering, payment and behavioral data.
- **Enterprise integrations** — APIs and integrations connecting menus, POS systems, CRM tools, delivery workflows and payment providers.

## Achievements

- Expanded from Australia and the United Kingdom into Singapore, New Zealand and the United States.
- Rolled out a unified ordering and loyalty platform across Jet’s Pizza’s open-store estate after a pilot and iterative redesign.
- Reported an increase in Jet’s Pizza average basket size from $29.07 to $37.43.
- Reported Jet’s Pizza loyalty conversion rising from 9% to 99% and fraud or chargebacks on orders above $40 falling by 99%.
- Introduced more than 60 platform features in the 12 months preceding August 2022.
- Built a documented API platform for organization, location, menu, customer and CRM integrations.

## Latest updates

- **2025-05** — LOKE published a US operator guide describing app, web, QR-code and magic-link ordering plus points-based loyalty redemption.
- **2024-11** — LOKE published its Jet’s Pizza case study, detailing a 457-location program, three POS integrations and reported gains in basket size, loyalty conversion and fraud prevention.
- **2024-03** — LOKE’s help center documented LOKE Office as the back-office system for promotions, notifications, customer data and loyalty management.
- **2022-08** — The company introduced an end-user platform fee in some markets after adding more than 60 features over the prior year.
- **2022-03** — LOKE announced its Deliverect integration to push online orders into existing POS and kitchen workflows.

## Links

- Website: https://www.loke.global/
- LinkedIn: https://www.linkedin.com/company/loke-digital/
- Twitter/X: http://twitter.com/Aston_Club
- Instagram: https://www.instagram.com/loke.global/
- Facebook: https://www.facebook.com/LOKEDigital

---

Profile page: https://yespress.io/loke
Published by YesPress — https://yespress.io
Last updated: 2026-09-28