# LiveVox

> LiveVox is a cloud contact center software business acquired by NICE in December 2023. Its platform combines outbound and inbound voice, email, SMS and web chat with a native contact center CRM, AI and workforce engagement tools, serving enterprises, business process outsourcers and collections operations. Its historical distinction is proactive outreach with shared customer context and compliance controls.

- **Founded:** 2000
- **Headquarters:** San Francisco, United States
- **Founders:** Louis Summe (Co-founder and former CEO), Laurence Siegel (Co-founder and former Executive Vice President of Products)
- **Products:** LiveVox cloud contact center platform, Contact Center CRM, SpeechIQ, Workforce Engagement Management, LiveVox Bot
- **Notable:** Completed its Crescent business combination on June 18, 2021; Nasdaq ticker changed to LVOX on June 22., Reported fiscal 2022 revenue of $136.0 million, up 14.1%., Reported 34 customers with more than $1 million ARR in its 2023 investor presentation.

## Products & services

- **LiveVox cloud contact center platform** — Blended inbound and outbound voice with SMS, email and web chat; a native CRM and workforce tools share interaction data.
- **Contact Center CRM** — Universal customer profiles, interaction histories, agent desktops, scripts and consent tracking; can connect with existing systems of record.
- **SpeechIQ** — Speech and interaction analytics supporting automated evaluation, risk detection, quality management and agent coaching.
- **Workforce Engagement Management** — Quality management, performance analysis, workforce management and related agent support tools.
- **LiveVox Bot** — Bot offering announced in May 2021 to connect automated interactions and human-agent journeys.
- **LiveVox Contact Center for CGI CACS X** — Integration announced in March 2023 connecting debt management data with contact center workflows.

## Achievements

- Completed its Crescent business combination on June 18, 2021; Nasdaq ticker changed to LVOX on June 22.
- Reported fiscal 2022 revenue of $136.0 million, up 14.1%.
- Reported 34 customers with more than $1 million ARR in its 2023 investor presentation.
- NICE completed its acquisition on December 26, 2023.

## Latest updates

- **2023-03** — Announced CGI CACS X integration for collections workflows.
- **2023-10** — NICE announced an acquisition agreement at $3.74 cash per LiveVox common share.
- **2023-12** — NICE closed the acquisition on December 26; LiveVox became part of NICE.
- **2026-10** — Research check: livevox.com redirects to NICE’s proactive outbound engagement product page; NICE maintains a dedicated LiveVox support resource page. This dates the observation, not the redirect’s launch.

## Links

- Website: https://www.livevox.com/
- LinkedIn: https://www.linkedin.com/company/livevox
- Twitter/X: https://twitter.com/LiveVox
- Facebook: https://facebook.com/profile.php?id=100049459581144

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Profile page: https://yespress.io/livevox
Published by YesPress — https://yespress.io
Last updated: 2026-10-16