# LivePerson

> LivePerson is a New York-based enterprise software company that builds conversational AI for customer communication. Its flagship platform, the Conversational Cloud, lets large brands run automated and human-assisted conversations across messaging channels like SMS, WhatsApp, Apple Messages and web chat, powering close to a billion interactions a month. Founded in 1995 by Robert LoCascio, it went public on the NASDAQ in 2000 and spent the following decades turning live web chat into an AI-driven messaging business. In April 2026 voice-AI company SoundHound agreed to acquire LivePerson, pairing its messaging platform with SoundHound's voice agents.

- **Founded:** 1995
- **Headquarters:** New York, New York, USA
- **Founders:** Robert LoCascio (Founder & former CEO)
- **Team size:** ~1,000 employees
- **Products:** Conversational Cloud, LiveEngage, Conversational Intelligence, Trustworthy / Generative AI, LP Insights
- **Notable:** Pioneered live online chat for brand-consumer interaction starting in 1995, Completed a NASDAQ IPO in April 2000, one of the last tech IPOs before the dot-com crash, Built the Conversational Cloud to handle nearly 1 billion interactions per month

## Products & services

- **Conversational Cloud** — Enterprise platform for building and running AI-powered automations and human-agent conversations across SMS, WhatsApp, Apple Messages, web and app messaging. Powers nearly 1 billion interactions monthly.
- **LiveEngage** — The messaging platform that preceded and was rebranded as the Conversational Cloud, marking LivePerson's shift from live web chat to persistent messaging.
- **Conversational Intelligence** — A suite that turns the literal voice and words of customers into analytics and actionable data, including Analytics Studio.
- **Trustworthy / Generative AI** — LLM-powered capabilities layered onto the Conversational Cloud for safe, responsible generative AI in customer conversations.
- **LP Insights** — Analytics tooling that converts chat transcripts and conversation data into business intelligence.

## Achievements

- Pioneered live online chat for brand-consumer interaction starting in 1995
- Completed a NASDAQ IPO in April 2000, one of the last tech IPOs before the dot-com crash
- Built the Conversational Cloud to handle nearly 1 billion interactions per month
- Grew to more than 18,000 customers across 21+ industries
- Completed 13+ acquisitions to expand into chatbots, voice analytics and AI

## Latest updates

- **2026-07** — SoundHound AI and LivePerson signed an amended and restated merger agreement restructuring the deal; LivePerson to become an indirect wholly owned subsidiary of SoundHound.
- **2026-04** — SoundHound AI agreed to acquire LivePerson for ~$43M equity value (~$3.33/share), combining voice and messaging AI; expected to close in H2 2026.
- **2024-08** — Reported ~$79.9M in Q2 2024 revenue, at the high end of guidance.
- **2024-01** — John Sabino, former Chief Customer Officer of VMware, appointed CEO.
- **2023-08** — Upgraded the Conversational Cloud with generative-AI and LLM capabilities under a 'trustworthy AI' framework.

## Links

- Website: https://www.liveperson.com
- LinkedIn: https://www.linkedin.com/company/liveperson
- Twitter/X: https://twitter.com/LivePerson
- GitHub: https://github.com/LivePersonInc
- Instagram: https://www.instagram.com/livepersoninc/
- Facebook: https://www.facebook.com/liveperson

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Profile page: https://yespress.io/liveperson
Published by YesPress — https://yespress.io
Last updated: 2026-08-06