# LiveHelpNow

> LiveHelpNow is a bootstrapped customer support software company from Doylestown, Pennsylvania that gives support teams one workspace for live chat, chatbots, ticketing, a knowledge base and omnichannel messaging across SMS, email and social. Founded in the 2000s by Michael Kansky, who wrote the first version in his basement after his day job, the company has grown profitably to roughly $4M in revenue serving thousands of brands including Thomson Reuters, the U.S. Navy, the State of Minnesota and Houston Methodist, and it runs the long-standing LiveHelpNow Challenge that ranks companies on real customer-service performance.

- **Founded:** 2005
- **Headquarters:** Doylestown, Pennsylvania, United States
- **Founders:** Michael Kansky (Founder & CEO)
- **Team size:** ~25 employees
- **Products:** Live Chat & Chat Bots, Ticketing / Help Desk, Knowledge Base, Omnichannel Support, Automations & Triggers
- **Notable:** Bootstrapped to roughly $4M in revenue with no outside funding, Holds US Patents Nos. 9,178,950 and 9,584,375 (plus patent pending), Serves enterprise and public-sector clients including Thomson Reuters, the U.S. Navy, the State of Minnesota and Houston Methodist

## Products & services

- **Live Chat & Chat Bots** — Real-time website chat with AI-assisted bots, intelligent conversation routing, canned responses and proactive triggers.
- **Ticketing / Help Desk** — Email and support-ticket management with a unified, history-rich workspace for every customer interaction.
- **Knowledge Base** — Self-service knowledge base management for customers and internal agents.
- **Omnichannel Support** — Unified inbox spanning live chat, SMS/text, email, Facebook Messenger, social and VoIP call management.
- **Automations & Triggers** — Workflow automations, lead generation management, conversion tracking and auto language translation.
- **Hue AI** — Conversational intelligence and advanced knowledge tools that surface smart suggestions to agents.
- **Analytics & Reporting** — KPI dashboards, contact-center analytics and enterprise-level reporting.
- **LiveHelpNow Challenge** — A free public program that ranks top customer-service providers each month using 12 data-driven performance metrics.

## Achievements

- Bootstrapped to roughly $4M in revenue with no outside funding
- Holds US Patents Nos. 9,178,950 and 9,584,375 (plus patent pending)
- Serves enterprise and public-sector clients including Thomson Reuters, the U.S. Navy, the State of Minnesota and Houston Methodist
- 2% annual revenue churn and 102% net revenue retention
- Created and runs the long-running LiveHelpNow Challenge ranking top customer-service providers monthly
- Sister company HelpSquad named a 2025 Spring Clutch Global award winner

## Latest updates

- **2025-08** — LiveHelpNow Challenge continues to publish monthly winners ranking top customer-service providers.
- **2025-04** — Sister company HelpSquad recognized as a 2025 Spring Clutch Global award winner for customer support outsourcing.
- **2024** — Rolled out Hue AI, adding conversational intelligence and smart agent suggestions to the platform.

## Links

- Website: https://livehelpnow.net
- LinkedIn: https://www.linkedin.com/company/livehelpnow
- Twitter/X: https://x.com/livehelpnow
- Facebook: https://www.facebook.com/livehelpnow.net/

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Profile page: https://yespress.io/livehelpnow
Published by YesPress — https://yespress.io
Last updated: 2026-08-06