# LiveHelpNow

> LiveHelpNow is a bootstrapped customer support platform founded in 2005 by Ukrainian immigrant Michael Kansky. It bundles live chat, ticketing, SMS, chatbots and a knowledge base into one AI-powered workspace. Never venture-funded, it grew to roughly $4M revenue and thousands of paying customers, and spawned a sister outsourcing company, HelpSquad. The story is a study in slow-burn SaaS: free-to-paid conversion, low churn and a founder who still ships code.

## Achievements

- Bootstrapped LiveHelpNow to roughly $4M in revenue with no outside funding.
- Grew to around 6,500 paying customers with a 2% annual churn rate and 102% net revenue retention.
- Holds US patents (Nos. 9,178,950 and 9,584,375) related to the platform.
- Built LiveHelpNow and HelpSquad to serve thousands of businesses combined.
- Multiple Inc. 5000 appearances for LiveHelpNow.

## Latest updates

- **2025-01** — HelpSquad named a Top 15 Global BPO by Clutch; proprietary AI tools integrated into workflows.
- **2025-01** — LiveHelpNow positions its suite around Hue AI and intelligent routing for omnichannel support.

## Links

- Website: https://livehelpnow.net/
- LinkedIn: https://www.linkedin.com/company/livehelpnow

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Profile page: https://yespress.io/livehelpnow-basement-chat-empire
Published by YesPress — https://yespress.io
Last updated: 2026-08-07