# LiveAgent

> LiveAgent is a multi-channel help desk and live chat platform built by Quality Unit, a self-funded software company founded in Bratislava, Slovakia in 2004 by Viktor Zeman and Andrej Harsani. Born out of the founders' own frustration with clumsy customer communication, the product now unifies email, chat, phone, and social messages into a single inbox for more than 40,000 businesses and 150 million end users. It competes against far better-funded rivals - Front, Kayako, InvGate, Zoho, and SolarWinds - without having raised outside capital.

## Achievements

- Grew to 40,000+ business customers and 150+ million end users without outside funding
- Built one of the earliest combined live chat + ticketing help desks (2011)
- 200+ integrations and a built-in cloud call center
- Ranked #1 for SMB customer service by G2Crowd (2017)
- Multiple G2, Capterra, and GetApp category awards for help desk, live chat, and call center software

## Latest updates

- **2024-01** — LiveAgent marked its 20th anniversary and moved its cloud stack from Linode to AWS.
- **2025-01** — Added a FlowHunt integration bringing no-code AI agents and chatbots into the help desk.

## Links

- Website: https://www.liveagent.com/
- LinkedIn: https://www.linkedin.com/company/liveagent/
- Twitter/X: https://twitter.com/liveagent
- YouTube: https://www.youtube.com/user/LiveAgent
- Instagram: https://www.instagram.com/liveagent/
- Facebook: https://www.facebook.com/QualityUnit/

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Profile page: https://yespress.io/liveagent-help-desk-zero-funding
Published by YesPress — https://yespress.io
Last updated: 2026-08-05