# Live Chat Software (Userlike, LiveHelpNow, Social Intents, Rocket.Chat)

> A comparison of four live chat platforms that answer the same question - how do you talk to a website visitor in real time - with four different architectures. Userlike bets on German data residency and omnichannel messaging, Social Intents lives inside Slack and Teams, LiveHelpNow wraps chat in a full help desk, and Rocket.Chat hands you the whole open-source stack to self-host. The choice is less about features than about where you want the conversation to physically live.

## Achievements

- Userlike: 10,000+ companies including Toyota, Nivea, Allianz, Lufthansa, Porsche and BMW; GDPR-compliant and hosted in Germany
- Rocket.Chat: tens of millions of users across 150+ countries; trusted by the US Navy, Deutsche Bahn and Credit Suisse; open source and self-hostable
- Social Intents: unlimited-agent flat pricing; native live chat inside Microsoft Teams, Slack, Google Chat, Zoom and Webex
- LiveHelpNow: unifies chat, SMS, email, phone and social into one history-rich help-desk workspace

## Latest updates

- **2026-02** — Rocket.Chat positions itself as a 'Secure CommsOS' for mission-critical, self-hosted and air-gapped operations
- **2026-01** — Social Intents markets AI chatbots powered by ChatGPT, Claude and Gemini that handle around 75% of questions automatically

## Links

- Website: https://www.userlike.com/
- LinkedIn: https://www.linkedin.com/company/userlike/
- Twitter/X: https://twitter.com/RocketChat
- GitHub: https://github.com/RocketChat/Rocket.Chat

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Profile page: https://yespress.io/live-chat-software-where-your-chats-live
Published by YesPress — https://yespress.io
Last updated: 2026-08-06