# Live Chat & Customer Messaging Software

> A landscape look at customer conversation software told through four companies working at wildly different scales - Pure Chat's simple SMB widget, Userlike's privacy-first German inbox, respond.io's AI-native omnichannel platform, and Sprinklr's enterprise CXM suite. All four are converging on the same shift: the chat box that used to wait for a human is starting to answer on its own.

## Achievements

- Sprinklr built a single-codebase Unified-CXM platform (Service, Social, Marketing, Insights) and listed on the NYSE.
- respond.io serves over 10,000 companies across 86 countries and raised a $62.5M Series B in 2026.
- Userlike became a leading German live-chat solution with GDPR-first, Germany-hosted infrastructure, used by Toyota and Bayer.
- Pure Chat powered over 39 million chats for small businesses with 14,000+ users across 150+ countries.

## Latest updates

- **2026-06** — respond.io announced a $62.5M Series B led by Camber Partners to scale AI-powered customer conversations into North America and Europe.
- **2025-01** — Userlike operates under Lime Technologies and has been positioned as Lime Connect, Germany's AI agent platform for customer communication.

## Links

- Website: https://respond.io/
- LinkedIn: https://www.linkedin.com/company/respondio
- Twitter/X: https://twitter.com/sprinklr

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Profile page: https://yespress.io/live-chat-software-stopped-waiting-human-reply
Published by YesPress — https://yespress.io
Last updated: 2026-08-06