# Lisa Caputo

> Lisa Caputo is Executive Vice President and Chief Marketing, Communications and Customer Experience Officer at Travelers, where she has led the insurer's marketing, research, communications and customer experience since 2011. A Brown and Northwestern graduate, she began her career in politics as press secretary to First Lady Hillary Rodham Clinton and later became Citigroup's first corporate Chief Marketing Officer, founding the women's financial services business Women & Co. She sits on the board of Best Buy and blends, in her own words, data-driven insight with creative storytelling.

- **Role:** Executive Vice President, Chief Marketing, Communications and Customer Experience Officer at Travelers
- **Organizations:** The Travelers Companies, Best Buy, Citigroup, Women & Co., The Walt Disney Company, CBS Corporation, The White House
- **From:** Pennsylvania, United States
- **Nationality:** American
- **Education:** BA, Political Science and French (magna cum laude), Brown University, MS, Journalism (highest distinction), Northwestern University (Medill)
- **Known for:** Founded Women & Co. at Citigroup, growing it to more than 100,000 members with assets under management in the tens of billions, Served as Citigroup's first corporate Chief Marketing Officer, overseeing roughly $2 billion in global media spend, Helped lead the rebrand from 'Citigroup' to 'Citi'

## Career timeline

- **1988** — National issues press secretary for the Dukakis-Bentsen presidential campaign
- **1992** — Ran Al Gore's media operations at the Democratic National Convention
- **1993** — Appointed Press Secretary to First Lady Hillary Rodham Clinton and Deputy Assistant to President Clinton, at age 27
- **1996** — Vice President of Corporate Communications at CBS Corporation
- **1998** — Vice President of Global Communications and Synergy at Disney Publishing Worldwide
- **2000** — Joined Citigroup; founded Women & Co. and served as its Chairman and CEO through 2010
- **2005** — Named Citigroup's first corporate Chief Marketing Officer, overseeing global marketing and corporate affairs
- **2011** — Named Executive Vice President and Chief Marketing and Communications Officer at Travelers
- **2016** — Inducted into the PRWeek Hall of Fame
- **2024** — Role expanded to include Customer Experience as EVP, Chief Marketing, Communications and Customer Experience Officer

## Achievements

- Founded Women & Co. at Citigroup, growing it to more than 100,000 members with assets under management in the tens of billions
- Served as Citigroup's first corporate Chief Marketing Officer, overseeing roughly $2 billion in global media spend
- Helped lead the rebrand from 'Citigroup' to 'Citi'
- Became First Lady Hillary Rodham Clinton's press secretary at age 27
- Created the Travelers Risk Index and launched the company's social media presence
- Inducted into the PRWeek Hall of Fame (2016)
- Named a Young Global Leader by the World Economic Forum
- Honored as a Distinguished Daughter of Pennsylvania (2014)
- Serves on the board of directors of Best Buy Co., Inc.
- Received the NCAA Silver Anniversary Award recognizing her as a former student-athlete

## Latest updates

- **2024-01** — Featured on the Building Better CMOs podcast discussing empathy, innovation, and 'Big-M Marketing' at Travelers.
- **2024-01** — Her title reflects an expanded remit as Chief Marketing, Communications and Customer Experience Officer at Travelers.

## Links

- Website: https://www.travelers.com
- LinkedIn: https://www.linkedin.com/in/lisacaputo1/

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Profile page: https://yespress.io/lisa-caputo
Published by YesPress — https://yespress.io
Last updated: 2026-08-14