# Lightico

> Lightico sells enterprise software that joins signatures, identity verification, document collection, forms and payments into guided customer journeys. Its no-code platform connects customer-facing channels to existing business systems, with AI document analysis and case management for regulated processes in banking, lending, insurance and telecoms.

- **Founded:** 2014
- **Headquarters:** New York, United States
- **Founders:** Zviki Ben-Ishay (CEO and co-founder), Justin Josh (CTO and co-founder), Omri Braun (COO and co-founder), Vladimir Levin (Founding team; R&D leader identified in company history)
- **Products:** Journey Orchestration Platform / Digital Completion Cloud, CompleteDoc AI, eSignature / CompleteSign, ID Verification / CompleteID, eForms / CompleteForms
- **Notable:** Westlake case study reports 94% eSignature conversion on extensions and 91% ACH form conversion., EE case study reports seven-minute faster retail transactions and £120 million incremental revenue attributed to its joint programme., August 2021 commissioned Forrester study projected 360% ROI over three years for one North American bank.

## Products & services

- **Journey Orchestration Platform / Digital Completion Cloud** — No-code workflows connect customer interactions to existing systems across assisted and self-service channels.
- **CompleteDoc AI** — Collects, classifies and extracts document data, evaluates business rules and supports human validation.
- **eSignature / CompleteSign** — Mobile document signing and consent collection within a customer session.
- **ID Verification / CompleteID** — Collects and verifies identity documents as part of guided workflows.
- **eForms / CompleteForms** — Captures structured customer information through digital forms.
- **Case Management** — Organises tasks, documents and approvals across customer interactions.
- **Secure Payments, Visual Cart, Shared Review and Media Sharing** — Additional capabilities for payments, collaborative review and customer communication.

## Achievements

- Westlake case study reports 94% eSignature conversion on extensions and 91% ACH form conversion.
- EE case study reports seven-minute faster retail transactions and £120 million incremental revenue attributed to its joint programme.
- August 2021 commissioned Forrester study projected 360% ROI over three years for one North American bank.
- VodafoneThree and Lightico were named finalists for Digital Initiative of the Year at the ICA Compliance Awards Europe 2026.

## Latest updates

- **2026-09** — September 14 release added guided retakes for failed ID images, accessibility improvements and Salesforce Flow-compatible actions.
- **2026-07** — Company announced VodafoneThree arrears programme results: 30% compliance uplift and 13-point NPS improvement; ICA award finalist recognition.
- **2026-06** — Ynet interview described AI document analysis and expansion within enterprise accounts; customer performance claims were attributed to the CEO.

## Links

- Website: https://www.lightico.com/
- LinkedIn: https://www.linkedin.com/company/lightico
- Twitter/X: https://twitter.com/lightico
- YouTube: https://www.youtube.com/channel/UCjtL1bXE_wRPMkOMkxVDW-Q
- Facebook: https://facebook.com/Lightico-746181632215987/

---

Profile page: https://yespress.io/lightico
Published by YesPress — https://yespress.io
Last updated: 2026-10-04