# Liberty IT

> Liberty IT is Liberty Mutual Insurance's Belfast-rooted technology arm, an 850-plus-person engineering organisation spanning Belfast, Dublin and Galway. It builds customer experiences, cloud platforms, data products, cybersecurity capabilities and AI systems for its parent company's global insurance operation. Its unusual advantage is focus: instead of selling projects to many clients, it can carry insurance domain knowledge from experiment to production inside one very large customer.

- **Founded:** 1997
- **Headquarters:** Belfast, United Kingdom
- **Team size:** More than 850 employees across Belfast, Dublin and Galway as of 2025
- **Products:** Enterprise software engineering, AI, machine learning and MLOps, Cloud engineering, Cybersecurity, Product, design and consultancy
- **Notable:** Grew from a planned 124-job Belfast investment in 1997 to more than 850 employees across Belfast, Dublin and Galway by 2025., Its serverless Virtual Assistant reportedly saved Liberty Mutual millions of dollars and was used as a reference architecture at AWS re:Invent., Architect Matt Coulter appeared in Werner Vogels's AWS re:Invent keynote and received the AWS Now Go Build Award.

## Products & services

- **Enterprise software engineering** — Customer-facing digital experiences, internal platforms and high-stability systems for Liberty Mutual's global insurance business.
- **AI, machine learning and MLOps** — Predictive modelling, computer vision, NLP, model operationalisation, internal GenAI tools and a shared platform supporting multiple foundation and frontier models.
- **Cloud engineering** — Cloud-native and serverless-first architecture intended to reduce operational burden and speed delivery.
- **Cybersecurity** — Secure design and code, automated vulnerability testing, security scanning and application-security practices.
- **Product, design and consultancy** — Cross-functional discovery, UX, product ownership and technical consulting tied to measurable insurance outcomes.
- **Virtual Assistant** — A 24/7, serverless AI-backed customer assistant built with Amazon Lex and Amazon Connect; Liberty IT says it saved Liberty Mutual millions of dollars and became an AWS reference architecture.
- **Responsible GenAI ecosystem** — An internal ChatGPT-style service, reusable GenAI architecture, knowledge assistants and a multi-step governance process embedded into development.

## Achievements

- Grew from a planned 124-job Belfast investment in 1997 to more than 850 employees across Belfast, Dublin and Galway by 2025.
- Its serverless Virtual Assistant reportedly saved Liberty Mutual millions of dollars and was used as a reference architecture at AWS re:Invent.
- Architect Matt Coulter appeared in Werner Vogels's AWS re:Invent keynote and received the AWS Now Go Build Award.
- Liberty IT teams won second place overall, the Tech Excellence Award and the People's Choice Award at Liberty Mutual's 2025 Ignite Hackathon.
- Reported more than 25,000 hours of formal employee training in 2025.
- Reached more than 5,500 young people through STEAM and school outreach in 2025.
- Listed among Great Place to Work's UK and Ireland workplaces in 2026, with additional recognition for development, wellbeing, technology and women.

## Latest updates

- **2026** — Liberty IT highlighted ten years of Best Workplace recognition and listed new 2026 workplace awards across the UK and Ireland.
- **2026** — Published details of its responsible GenAI programme, including an internal ChatGPT-style tool, reusable AI architecture and governance embedded in product development.
- **2025** — Opened new city-centre offices in Dublin and Galway and reported a workforce of more than 850 across three sites.
- **2025** — Two teams collected three awards at Liberty Mutual's Ignite Hackathon: second place overall, Tech Excellence and People's Choice.
- **2025** — Employees completed more than 25,000 hours of formal training, while community programmes reached more than 5,500 young people.

## Links

- Website: https://www.liberty-it.co.uk/
- LinkedIn: https://www.linkedin.com/company/libertyit/
- Twitter/X: https://x.com/Liberty_IT
- YouTube: https://www.youtube.com/@liberty_it
- Instagram: https://www.instagram.com/liberty.it/
- Facebook: https://www.facebook.com/LibertyInfoTech
- TikTok: https://www.tiktok.com/@liberty_it

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Profile page: https://yespress.io/liberty-it
Published by YesPress — https://yespress.io
Last updated: 2026-09-06