# Level AI

> Level AI is a Mountain View-based enterprise AI company that builds conversational intelligence for contact centers. Its platform listens to every voice, chat, and email interaction, automates quality assurance with generative AI, coaches agents in real time, and surfaces the Voice of the Customer for executives. Founded in 2019 by ex-Amazon Alexa engineer Ashish Nagar, Level AI has raised about $74M and powers customer operations at brands like Affirm, Carta, Vista, Penske and ezCater.

- **Founded:** 2019
- **Headquarters:** Mountain View, California, United States
- **Founders:** Ashish Nagar (Founder & CEO)
- **Team size:** ~170 employees
- **Products:** AgentGPT, QA-GPT, Voice of the Customer (VoC) Insights, Agent Coaching & Performance, Real-time Agent Assist
- **Notable:** Named a Gartner Cool Vendor in Customer Service and Support Technology (2023)., Launched AgentGPT, one of the first contact-center generative AI products (2023)., Closed $39.4M Series C in July 2024 led by Adams Street Partners.

## Products & services

- **AgentGPT** — A generative AI assistant trained on a customer's own knowledge base and conversation history, giving frontline agents real-time answers to complex questions.
- **QA-GPT** — Automated quality assurance that scores 100% of customer interactions against custom scorecards using a domain-tuned LLM.
- **Voice of the Customer (VoC) Insights** — Analytics layer that mines every call, chat and email for sentiment, intent, friction points and emerging issues.
- **Agent Coaching & Performance** — Real-time and post-call coaching tools, dashboards and scorecards for supervisors and team leads.
- **Real-time Agent Assist** — In-call guidance, knowledge surfacing and next-best-action prompts delivered live during customer conversations.

## Achievements

- Named a Gartner Cool Vendor in Customer Service and Support Technology (2023).
- Launched AgentGPT, one of the first contact-center generative AI products (2023).
- Closed $39.4M Series C in July 2024 led by Adams Street Partners.
- Featured in TechCrunch, CMSWire and SiliconANGLE for its CX automation work.

## Latest updates

- **2024-07** — Closed $39.4M Series C funding round led by Adams Street Partners, bringing total raised to ~$74M.
- **2023** — Announced AgentGPT, a generative AI solution for customer service agents.
- **2023** — Named a Gartner Cool Vendor in Customer Service and Support Technology.

## Links

- Website: https://thelevel.ai
- LinkedIn: https://www.linkedin.com/company/level-ai
- Twitter/X: https://twitter.com/TheLevelAI
- YouTube: https://www.youtube.com/@LevelAI
- Facebook: https://www.facebook.com/thelevelai

---

Profile page: https://yespress.io/level-ai
Published by YesPress — https://yespress.io
Last updated: 2026-05-19