# Lava.ai

> Lava.ai is a San Francisco software company that runs a Realtime AI customer-engagement platform for sports teams, live-event venues, retailers and large enterprises. Its engine ties together ticketing, point-of-sale, mobile wallets, apps, parking and live game feeds through 250+ integrations, then uses AI to deliver personalized offers, membership perks, stored-value rewards and clienteling 'in the moment.' Co-founded by TIBCO founder Vivek Ranadive and former TIBCO executive Wen Miao, Lava counts more than 50 franchises and brands - including the NBA, Real Madrid, the LA Rams and the Cleveland Browns - among its users.

- **Founded:** 2016
- **Headquarters:** San Francisco, California, United States
- **Founders:** Vivek Ranadive (Co-Founder & Chairman (founder of TIBCO Software; owner of the Sacramento Kings)), Wen Miao (Co-Founder & Chief Executive Officer (former SVP/GM at TIBCO Software))
- **Team size:** ~48-52 employees
- **Products:** Realtime AI Engagement Platform, AI-Personalized Membership & Loyalty, Stored-Value & Mobile Wallet, Clienteling & Premium Service, Realtime Analytics & Sponsorship Activation
- **Notable:** Grew to 50+ world-class sports, entertainment and enterprise customers including the NBA and Real Madrid., Built 250+ integrations across ticketing, POS, payment, IoT, apps and live feeds., Recognized in the Sports Business Awards technology category.

## Products & services

- **Realtime AI Engagement Platform** — A fully integrated real-time platform that delivers AI-driven, hyper-personalized customer engagement across in-venue and digital touchpoints, with over 250 integrations spanning ticketing, POS, payment, IoT, apps and live game feeds.
- **AI-Personalized Membership & Loyalty** — Membership management and loyalty programs that adapt to individual fans and customers, driving retention, incremental spend and satisfaction.
- **Stored-Value & Mobile Wallet** — Stored-value and mobile wallet solutions that power instant offers, top-ups and frictionless payment at venues and retail.
- **Clienteling & Premium Service** — Tools for personalized, one-to-one customer service and premium/VIP experiences at live events and in retail.
- **Realtime Analytics & Sponsorship Activation** — Real-time analytics, decision support and sponsorship-activation dashboards that surface customer behavior and operational alerts as they happen.
- **Web3 & Blockchain Authentication** — Web3 experiences and blockchain-authenticated digital activations, including facial authentication for access and purchases.
- **Realtime Experience Pass** — A sports-focused pass product that ties membership, entitlements and real-time perks to a single fan identity across a venue.

## Achievements

- Grew to 50+ world-class sports, entertainment and enterprise customers including the NBA and Real Madrid.
- Built 250+ integrations across ticketing, POS, payment, IoT, apps and live feeds.
- Recognized in the Sports Business Awards technology category.
- Introduced facial-authentication purchasing and loyalty with the Cleveland Browns.
- Launched the Realtime AI data-activation category publicly in October 2019.

## Latest updates

- **2025-03** — Lava.ai and Square announced a partnership to elevate fan engagement across sports, entertainment and leisure with seamless payments.
- **2024-09** — Reported latest capital raise, bringing total reported funding to roughly $33.8M.
- **2023-10** — Cleveland Browns partnered with Lava.ai to power real-time fan engagement, including facial authentication and loyalty rewards.

## Links

- Website: https://www.lava.ai/
- LinkedIn: https://www.linkedin.com/company/lava-ai

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Profile page: https://yespress.io/lava-ai
Published by YesPress — https://yespress.io
Last updated: 2026-07-14