# KWI

> KWI provides cloud retail software and managed services for specialty retailers. Its platform connects Apple-native point of sale with merchandising, inventory, order management, CRM and loyalty, with integrations for commerce and marketing tools. Customers include Pandora US, Tom Ford Fashion, John Varvatos, Hurley and Ashley Stewart.

- **Founded:** 1985
- **Headquarters:** Melville, United States
- **Founders:** Sam Kliger (Founder & CEO)
- **Products:** KWI POS / Cloud 9 POS, KWI Merchandising, KWI Order Management, CRM, Clienteling and Loyalty, KWI Snapshot
- **Notable:** AI Product Image Search received Overall RetailTech Innovation of the Year in the 2026 RetailTech Breakthrough Awards., KWI announced inclusion in The Forrester Point-of-Service Solutions Landscape, Q2 2026; inclusion is not an endorsement or ranking., KWI reports a 66% reduction in product lookup time in production with Pandora US.

## Products & services

- **KWI POS / Cloud 9 POS** — Apple-native mobile point of sale with customer history, inventory visibility, mixed-cart transactions, remote payment links and offline capabilities.
- **KWI Merchandising** — Purchasing, allocation, replenishment, inventory control, pricing, promotions and reporting.
- **KWI Order Management** — Access inventory across stores and warehouses with rules-based fulfillment and omnichannel order workflows.
- **CRM, Clienteling and Loyalty** — Shared customer profiles, purchase histories, preferences, wishlists and reward programs for store associates.
- **KWI Snapshot** — Mobile retail performance app with sales metrics, store drilldowns and comparisons against plans and prior performance.
- **KWI Shopify Connect** — Connects Shopify storefronts with KWI store operations, inventory, fulfillment and customer history.
- **AI Product Image Search** — Camera-based catalog lookup inside POS, developed with Emmet and used by Pandora US.
- **KWI Klaviyo Connector** — Syncs customer profiles and omnichannel purchase data into Klaviyo for segmentation and automated marketing. Announced March 24, 2026.
- **Managed Services** — Customer success, hardware provisioning and support, payments support, managed upgrades and an in-house US helpdesk available 24/7/365.
- **Professional Services and APIs** — Implementation, training, integrations and software development for retail deployments.

## Achievements

- AI Product Image Search received Overall RetailTech Innovation of the Year in the 2026 RetailTech Breakthrough Awards.
- KWI announced inclusion in The Forrester Point-of-Service Solutions Landscape, Q2 2026; inclusion is not an endorsement or ranking.
- KWI reports a 66% reduction in product lookup time in production with Pandora US.
- John Varvatos case study reports a 23% sales increase for a specific Henley sweater style following a targeted campaign.
- Hurley case study describes a platform transition across dozens of stores in under three weeks.

## Latest updates

- **2026-08** — August 24 announcement of inclusion in The Forrester Point-of-Service Solutions Landscape, Q2 2026.
- **2026-05** — Tom Ford Fashion mobile POS case study published May 7.
- **2026-04** — April 23 announcement of Overall RetailTech Innovation of the Year award for AI Product Image Search.
- **2026-03** — KWI announced availability of the Klaviyo Connector on March 24.
- **2026-01** — NRF program included Pandora AI discussion and a SoHo tour of stores using KWI.

## Links

- Website: https://www.kwi.com/
- LinkedIn: https://www.linkedin.com/company/kwi
- Twitter/X: https://twitter.com/kligerweiss
- Instagram: https://www.instagram.com/kwi_commerce/
- Facebook: https://www.facebook.com/KWI-184684991576247/

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Profile page: https://yespress.io/kwi
Published by YesPress — https://yespress.io
Last updated: 2026-10-25