# Konecta

> Konecta is a Madrid-headquartered customer experience and business-process services company that combines a 109,000-person delivery network with cloud, analytics, automation and agentic AI. It manages customer acquisition, service, technical support, back-office work and collections for more than 500 organizations, while its Katalyst 2028 plan and Kolibri platform push the traditional outsourcing model toward managed human-and-digital workforces.

- **Founded:** 1999
- **Headquarters:** Madrid, Spain
- **Founders:** José María Pacheco (Founder and President)
- **Team size:** More than 109,000 employees across 28 countries, four continents and more than 40 languages.
- **Products:** Kolibri AI platform, Customer Experience, Employee Experience, Growth, marketing and revenue generation, Strategy and transformation
- **Notable:** Expanded from seven clients in 1999 to more than 500 clients and approximately €2 billion in annual revenue., Combined with Comdata in 2022 to create one of the world's largest customer-management outsourcing groups., Named 2025 European Customer Experience Management Outsourcing Company of the Year by Frost & Sullivan.

## Products & services

- **Kolibri AI platform** — An open agentic-AI orchestration platform with pre-built cross-industry and sector workflows, governance, observability, FinOps controls and human oversight.
- **Customer Experience** — Omnichannel customer care, sales, retention, technical support, digital self-service, back-office operations, collections and AI-enabled agent augmentation.
- **Employee Experience** — Employee help desks, knowledge management, modern workplace support and AI-enabled service management.
- **Growth, marketing and revenue generation** — Lead generation, sales conversion, digital campaign management and performance-based customer acquisition.
- **Strategy and transformation** — CX assessment, service design, process reengineering, AI readiness, implementation and continuous optimization.
- **AI and Agentic AI services** — Data and AI strategy, use-case development, digital agents, copilots, analytics and managed orchestration across enterprise systems.

## Achievements

- Expanded from seven clients in 1999 to more than 500 clients and approximately €2 billion in annual revenue.
- Combined with Comdata in 2022 to create one of the world's largest customer-management outsourcing groups.
- Named 2025 European Customer Experience Management Outsourcing Company of the Year by Frost & Sullivan.
- Achieved AWS Select Tier Partner status in 2025.
- Earned global ISO/IEC 42001:2023 certification for its AI management system, including Kolibri, in 2026.
- Konecta Foundation reports more than 220,000 beneficiaries and €20 million invested in social projects.

## Latest updates

- **2026-07** — Announced further investment in Egypt as a global AI and digital innovation hub.
- **2026-06** — Launched Kolibri, an open agentic-AI orchestration platform with pre-built enterprise use cases.
- **2026-06** — Achieved global ISO/IEC 42001:2023 certification for its AI management system.
- **2026-05** — Announced a Salesforce Data 360 and Agentforce collaboration for AI-powered business-process services.
- **2026-04** — Formed a strategic alliance with Lenovo for AI-powered digital workplace services.
- **2025-11** — Frost & Sullivan named Konecta its 2025 European CX management outsourcing Company of the Year.
- **2025-04** — Acquired SPEAK33 assets in France and Sales Performance in Italy to expand autonomous lead generation and conversion.
- **2025-02** — Secured €150 million in equal parts equity and debt to accelerate Katalyst 2028.

## Links

- Website: https://konecta.com
- LinkedIn: https://www.linkedin.com/company/konecta-group/
- Twitter/X: https://twitter.com/gkonecta
- YouTube: https://www.youtube.com/channel/UCuaUv1EctrcVdhVxXnn6Jww/videos

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Profile page: https://yespress.io/konecta
Published by YesPress — https://yespress.io
Last updated: 2026-08-15