# Knowmax

> Knowmax is an AI-powered knowledge management platform built for customer experience teams. It turns scattered SOPs, help articles and product manuals into a single source of truth - searchable knowledge, no-code decision trees, and step-by-step visual guides that surface the right answer to an agent or customer at the moment they need it. Spun out of the contact-center BPO KocharTech, Knowmax serves enterprises across telecom, banking, retail, insurance and healthcare, promising faster resolutions, fewer errors and quicker agent onboarding.

- **Founded:** 2018
- **Headquarters:** Gurugram, Haryana, India
- **Founders:** Jitender Jain (Co-founder (Founder, KocharTech / Kochar Group)), Yatharth Jain (Co-founder & CEO)
- **Team size:** Part of KocharTech / Kochar Infotech (~2,000-4,000 staff across group); Knowmax product team is a subset.
- **Products:** Knowledge Management Platform, Cognitive Decision Trees (Flows), Visual Guides, AI Search (intent-aware), Self-Service Knowledge Base
- **Notable:** Recognized by KMWorld as one of the 'Knowledge Management Companies That Matter' in 2026, Holds GDPR, SOC 2, ISO 27001 and HIPAA certifications for enterprise deployments, Trusted by global brands including Vodafone, Walmart, NBA and Zepto

## Products & services

- **Knowledge Management Platform** — Centralized authoring, approval workflows and multi-channel distribution that make one source of truth searchable for agents and customers.
- **Cognitive Decision Trees (Flows)** — No-code, interactive workflows that convert long SOPs into guided, click-through troubleshooting paths.
- **Visual Guides** — Step-by-step picture-based how-tos with bulk image upload and per-step tips for device and process walkthroughs.
- **AI Search (intent-aware)** — Google-like, intent-aware search that surfaces accurate answers faster than keyword matching, with filters and in-document search.
- **Self-Service Knowledge Base** — Customer-facing help centers and bot knowledge that deflect routine queries to self-service across channels.
- **Learning Management / Assessments** — Agent training, quizzes and assessments generated from existing knowledge to speed onboarding.
- **MaxAI / Agentic AI** — AI that reads live call and chat context, detects intent, and surfaces the right knowledge card or next-best-action mid-conversation; auto-generates FAQs, summaries and 25+ language translations.

## Achievements

- Recognized by KMWorld as one of the 'Knowledge Management Companies That Matter' in 2026
- Holds GDPR, SOC 2, ISO 27001 and HIPAA certifications for enterprise deployments
- Trusted by global brands including Vodafone, Walmart, NBA and Zepto
- Reported customer outcomes of ~30% higher CSAT, ~80% faster answer delivery and ~40% faster agent onboarding
- Supports content generation and translation across 25+ languages

## Latest updates

- **2025** — Rolled out MaxAI / agentic AI capabilities that read live call and chat context and surface the right knowledge card or next-best-action in real time.
- **2026-01** — Named a KMWorld knowledge management company that matters for 2026.
- **2025** — Expanded AI content tooling: auto-conversion of SOPs into decision trees, articles into FAQs/quizzes, and translation into 25+ languages.

## Links

- Website: https://knowmax.ai
- LinkedIn: https://www.linkedin.com/company/knowmax
- YouTube: https://www.youtube.com/channel/UCd8YbgHEY_zDqGqEJoCYz4Q
- Instagram: https://www.instagram.com/knowmax.ai/
- Facebook: https://www.facebook.com/knowmaxai/

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Profile page: https://yespress.io/knowmax
Published by YesPress — https://yespress.io
Last updated: 2026-08-06