# Knowledge Base Software

> A workflow-first comparison of six very different approaches to knowledge-base software: Microsoft for organizations already governed through Microsoft 365, ServiceNow for knowledge embedded in service operations, Archbee for product and developer documentation, ScreenSteps for procedural and frontline guidance, HubSpot for CRM-connected customer self-service, and Nuclino for a fast collaborative team wiki. The central argument is that buyers should map authorship, approval, audience and feedback before comparing feature lists.

## Achievements

- The category spans internal wikis, public help centers, developer portals, service-operation knowledge and procedural performance support.
- Modern products increasingly combine authoring, access control, analytics, reusable content and AI-assisted discovery or drafting.

## Latest updates

- **2026-07** — Archbee documentation described document review, verification, version history and Git-style branching workflows.
- **2026-06** — HubSpot documented multiple knowledge bases for Service Hub Enterprise and updated current knowledge-base limits and permissions.
- **2026-03** — ServiceNow documented Knowledge Center setup around storage, access, review, approval, publication and article templates.
- **2025-02** — Microsoft retired Viva Topics and shifted its knowledge-management guidance toward SharePoint and Copilot experiences.

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Last updated: 2026-08-08