# KMS Lighthouse

> KMS Lighthouse is an enterprise knowledge management company that gives call-center agents, self-service customers, and field teams instant access to a single, governed source of accurate answers. Its SaaS platform, Lighthouse, uses AI-powered search and natural-language retrieval to eliminate information silos and keep every answer consistent across channels. Used by large brands in banking, insurance, telecom, healthcare, and travel, the company reports outcomes like 40% shorter call handling times and up to 70% faster onboarding, and has been named a leader by analyst firms including Forrester and IDC.

- **Founded:** 2005
- **Headquarters:** Petah Tikva, Israel
- **Founders:** Sagi Eliyahu (CEO)
- **Team size:** ~160-200 employees
- **Products:** Lighthouse Platform, Call Center, Self-Service, Onboarding & Training, Field Service
- **Notable:** Evaluated in The Forrester Wave for knowledge management solutions (2024)., Named a Leader in the IDC MarketScape for Worldwide General-Purpose Knowledge Discovery Software (2023)., Adopted by Fortune 500 and global brands across banking, insurance, healthcare, telecom, and logistics.

## Products & services

- **Lighthouse Platform** — Enterprise knowledge management SaaS with AI-powered search and natural-language retrieval that serves as a single source of truth across channels.
- **Call Center** — Real-time answer surfacing for agents to reduce holding times, reported at around 40%, and keep responses consistent.
- **Self-Service** — 24/7 customer-facing knowledge so customers can find the same answers agents use without contacting support.
- **Onboarding & Training** — Structured knowledge that reduces new-agent onboarding time by up to 70%.
- **Field Service** — Mobile access to procedures and answers, reported to cut field team time-on-site by up to 60%.

## Achievements

- Evaluated in The Forrester Wave for knowledge management solutions (2024).
- Named a Leader in the IDC MarketScape for Worldwide General-Purpose Knowledge Discovery Software (2023).
- Adopted by Fortune 500 and global brands across banking, insurance, healthcare, telecom, and logistics.
- Reported customer outcomes including 40% shorter call times and up to 70% faster onboarding.
- Recognized in analyst evaluations of enterprise knowledge management solutions.

## Latest updates

- **2024-12** — Recognized in an analyst evaluation of enterprise knowledge management solutions (PRNewswire).
- **2024-08** — Featured in a Microsoft customer story for bringing its AI-powered knowledge solution to Azure Marketplace, reporting new business gains.
- **2024-01** — Evaluated in The Forrester Wave for knowledge management solutions.
- **2023-01** — Named a Leader in the IDC MarketScape for Worldwide General-Purpose Knowledge Discovery Software.

## Links

- Website: https://kmslh.com
- LinkedIn: https://www.linkedin.com/company/kms-lighthouse
- YouTube: https://www.youtube.com/@kmslighthouseltd70

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Profile page: https://yespress.io/kms-lighthouse
Published by YesPress — https://yespress.io
Last updated: 2026-08-06