# KMS Lighthouse for Zendesk

> KMS Lighthouse's Zendesk Marketplace app embeds its enterprise knowledge system inside Zendesk ticket, user, and organization views. Agents can search and use governed content without leaving their support workspace, while administrators connect the systems with a Lighthouse subdomain and shared-secret JWT authentication. The practical value is less about adding another AI surface than about shortening the distance between a live customer question and a controlled, reusable answer.

## Achievements

- Listed as a Zendesk Marketplace app for Support.
- Provides native integrations across Zendesk, Salesforce, Genesys, Freshworks, Dynamics 365, Microsoft Teams, AWS, and Azure OpenAI.
- Recognized as a Leader in the IDC MarketScape 2024 for dedicated knowledge-management solutions, according to KMS Lighthouse.
- KMS Lighthouse and Foundever reported deployment outcomes including reduced onboarding, lower error rates, and faster time to knowledge; these are vendor and partner claims, not independent benchmarks.

## Latest updates

- **2026-03** — KMS Lighthouse announced recognition in KMWorld's 100 Companies That Matter in Knowledge Management 2026.
- **2026-07** — KMS Lighthouse announced Gold and Silver recognition at the 2026 US Customer Experience Awards.

## Links

- Website: https://kmslh.com/
- LinkedIn: https://www.linkedin.com/company/kms-lighthouse

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Published by YesPress — https://yespress.io
Last updated: 2026-08-08