# Kipsu

> Kipsu is a Minneapolis software company that gives front-line service teams - hotel front desks, hospital staff, leasing offices, airport crews - one place to text, chat, and message the people walking through their doors. Founded in 2010 and launched with the Mall of America as customer number one, it now powers real-time conversations for more than 1,600 organizations across roughly 30 countries, wagering that a quick two-way message fixes problems that a next-day survey only records.

- **Founded:** 2010
- **Headquarters:** Minneapolis, United States
- **Founders:** Christopher Smith (CEO & Co-Founder), Geoff Dutton (Co-Founder), Joseph Rueter (Co-Founder), Doug Ramler (Co-Founder)
- **Team size:** ~160 employees
- **Products:** Real-Time Engagement Engine, Kipsu Engage FCX, Kipsu Exceed FCX, HIPAA-compliant patient communication
- **Notable:** Named #536 on the Inc. 5000 list of fastest-growing private companies in America (2018), Grew from a bootstrapped project to 1,600+ organizations across ~30 countries, Landed the Mall of America as its first customer in its founding year

## Products & services

- **Real-Time Engagement Engine** — The core platform that unifies SMS texting, in-app messaging, live web chat, and social messaging into a single inbox for front-line service teams, with request tracking, internal team communication, and consumer analytics.
- **Kipsu Engage FCX** — Messaging solution focused on front-line customer experience - two-way conversations, sentiment signals, and response analytics for service teams.
- **Kipsu Exceed FCX** — Hotel operations and service-ticketing layer that turns guest requests into trackable tasks and fulfillment workflows for property teams.
- **HIPAA-compliant patient communication** — Messaging configured for healthcare settings so clinics and surgery centers can text patients securely for pre- and post-visit outreach.

## Achievements

- Named #536 on the Inc. 5000 list of fastest-growing private companies in America (2018)
- Grew from a bootstrapped project to 1,600+ organizations across ~30 countries
- Landed the Mall of America as its first customer in its founding year
- Built a multi-industry footprint spanning hospitality, healthcare, retail, higher education, multifamily, and airports
- CEO Chris Smith recognized in EY Entrepreneur Of The Year programming (Upper Midwest)

## Latest updates

- **2026-04** — Chris Smith featured in Authority Magazine's founder interview series reflecting on lessons from building Kipsu.
- **2024** — Kipsu reported continued growth across hospitality, healthcare, and multifamily verticals, expanding its real-time engagement footprint.

## Links

- Website: https://kipsu.com
- LinkedIn: https://www.linkedin.com/company/kipsu
- Twitter/X: https://twitter.com/kipsuexperience
- Facebook: https://www.facebook.com/kipsuexperience

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Profile page: https://yespress.io/kipsu
Published by YesPress — https://yespress.io
Last updated: 2026-08-20