# Khoros

> Khoros is an Austin-based enterprise software company that helps large brands manage the conversations customers have about them across online communities, social media, and digital care channels. Formed in 2019 from the merger of community pioneer Lithium Technologies and social marketing firm Spredfast, it now runs an AI-powered platform - built around its Aurora AI community product and Iris AI social and care product - used by more than 2,000 global brands, including roughly a third of the Fortune 100. The company was acquired by IgniteTech in 2025.

- **Founded:** 2019
- **Headquarters:** Austin, Texas, USA
- **Founders:** Lyle Fong (Co-founder, Lithium Technologies (2001)), Dennis Fong (Co-founder, Lithium Technologies (2001))
- **Team size:** ~800-900 employees (reduced after 2025 acquisition and layoffs)
- **Products:** Aurora AI (Communities), Iris AI (Social & Care), Khoros Communities, Khoros Marketing (Social Media Management), Khoros Care
- **Notable:** Formed one of the largest customer-engagement software companies through the 2019 Lithium + Spredfast merger, Serves ~1/3 of the Fortune 100 and 2,000+ brands worldwide, Recognized as a Leader by Forrester and IDC MarketScape (2021)

## Products & services

- **Aurora AI (Communities)** — AI-native online brand community platform where customer questions become searchable, enduring knowledge, with AI self-service, knowledge synthesis, and automated moderation.
- **Iris AI (Social & Care)** — AI-native social media management and digital care platform unifying social marketing, listening across 187 languages, engagement routing, and customer service into one workflow.
- **Khoros Communities** — Enterprise online community software for peer-to-peer support, product discussion, and knowledge sharing.
- **Khoros Marketing (Social Media Management)** — Tools for publishing, scheduling, campaign management, and social listening across major networks.
- **Khoros Care** — Digital contact-center software uniting messaging, chat, and social channels for customer service teams.
- **Khoros CX Insights** — Customer experience analytics that surface sentiment and trends across support and social interactions (built on Topbox).

## Achievements

- Formed one of the largest customer-engagement software companies through the 2019 Lithium + Spredfast merger
- Serves ~1/3 of the Fortune 100 and 2,000+ brands worldwide
- Recognized as a Leader by Forrester and IDC MarketScape (2021)
- Won multiple industry awards in 2022, including TrustRadius Top Rated and MarTech Breakthrough recognition
- Claims self-service communities save clients over $500M annually in support costs
- Holds 20+ patented customer-engagement technologies
- Celebrated 20 years of digital customer engagement in 2021

## Latest updates

- **2025-07** — IgniteTech launched the next phase for Khoros, centered on an AI-first strategy and customer leadership.
- **2025-05** — IgniteTech (ESW Capital) acquired Khoros; the transition was followed by significant layoffs at the Austin headquarters.
- **2024** — Khoros repositioned its platform around Aurora AI (communities) and Iris AI (social and care).

## Links

- Website: https://khoros.com
- LinkedIn: https://www.linkedin.com/company/khoros
- Twitter/X: https://x.com/khoros
- YouTube: https://www.youtube.com/c/Khoros
- Instagram: https://www.instagram.com/khoros/
- Facebook: https://www.facebook.com/KhorosLLC/

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Profile page: https://yespress.io/khoros
Published by YesPress — https://yespress.io
Last updated: 2026-08-06