# Kenect

> Kenect is a subscription software company combining business texting, dealership service AI, reputation management and payment collection. It serves more than 10,000 dealerships across North America, according to the company, with dealer-system integrations linking conversations to sales and service workflows.

- **Founded:** 2017
- **Headquarters:** Pleasant Grove, United States
- **Founders:** Shaun Sorensen (Co-founder and CEO), Graham Anderson (Co-founder)
- **Products:** Business Text Messaging, WebChat, Broadcast Messaging, Engage AI / Service AI, Voice AI
- **Notable:** Kenect reports more than 10,000 dealership customers across North America., Acquired Friendemic on September 15, 2022, expanding dealership reputation capabilities., Announced the Auto Labs acquisition on March 5, 2025, adding automotive conversational and generative AI capabilities.

## Products & services

- **Business Text Messaging** — Shared business inbox, texting from an existing business number in most cases, attachments, scheduled messages and routing.
- **WebChat** — Website conversations that become customer text-message threads.
- **Broadcast Messaging** — Send messages to multiple recipients for campaigns and customer updates.
- **Engage AI / Service AI** — Personalized service outreach, recall campaigns, appointment reminders, service updates and pre-CSI feedback.
- **Voice AI** — Answer and route calls, respond to service inquiries and schedule appointments into connected dealer calendars.
- **Reputation Management Suite** — Review invitations, monitoring, responses, private feedback and managed review disputes.
- **Text to Pay** — Send customers payment requests by text.
- **Social Media Publishing and Content Library** — Tools for dealership social content, publishing and calendar management.
- **Managed Services** — Managed reputation, publishing and conversations services listed on the company website.

## Achievements

- Kenect reports more than 10,000 dealership customers across North America.
- Acquired Friendemic on September 15, 2022, expanding dealership reputation capabilities.
- Announced the Auto Labs acquisition on March 5, 2025, adding automotive conversational and generative AI capabilities.
- Company announcement reports six consecutive appearances on the Inc. 5000 list.

## Latest updates

- **2025-03** — Announced acquisition of Auto Labs; financial terms were not disclosed.
- **2026-01** — CEO Shaun Sorensen discussed service AI, inbound and outbound workflows, and dealer adoption on the Car Dealership Guy podcast on January 17.

## Links

- Website: https://www.kenect.com/
- LinkedIn: https://www.linkedin.com/company/kenect/
- Twitter/X: https://twitter.com/gokenect
- Instagram: https://www.instagram.com/gokenect/
- Facebook: https://www.facebook.com/gokenect/

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Profile page: https://yespress.io/kenect
Published by YesPress — https://yespress.io
Last updated: 2026-10-01