# Keatext

> Keatext is a Montreal-based AI text analytics company that reads the open-ended feedback most businesses ignore - survey comments, online reviews, and support tickets - and turns it into ranked, plain-language recommendations. Founded in 2010 by computational linguist Narjès Boufaden, the platform unifies feedback across channels, detects sentiment and themes in 50+ languages, and uses GPT-powered reporting to tell CX, product, and HR teams exactly which issues move the needle on metrics like NPS, CSAT, and churn. Its customers include Intuit, Lenovo, and Hilton.

- **Founded:** 2010
- **Headquarters:** Montreal, Quebec, Canada
- **Founders:** Narjès Boufaden (Founder & CEO), Charles-Olivier Simard (Co-founder & CTO)
- **Team size:** Approximately 25-50 employees (estimated)
- **Products:** Keatext Text Analytics Platform, AI-Based Recommendations, GPT-Powered Reports, Custom Dashboards & Widgets
- **Notable:** Won and retained major enterprise customers including Intuit, Lenovo, and Hilton, Successfully pivoted from a professional-services NLP shop to a SaaS product company in 2015, Founder Narjès Boufaden earned a PhD in Computational Linguistics, studying under Yoshua Bengio and Guy Lapalme

## Products & services

- **Keatext Text Analytics Platform** — Cloud-based AI platform that unifies feedback from surveys, online reviews, and support tickets into a single dashboard, applying NLP for sentiment, themes, and trends across 50+ languages.
- **AI-Based Recommendations** — Recommendation engine that pinpoints which issues most affect satisfaction metrics like NPS and CSAT, surfacing blind spots and emerging themes automatically.
- **GPT-Powered Reports** — One-click, natural-language reports on the customer journey with ranked action items, generated using GPT on top of Keatext's own analytics.
- **Custom Dashboards & Widgets** — Configurable widgets - heatmaps, time series, pie charts, pivot tables, quadrant charts - with global filtering and shareable views.

## Achievements

- Won and retained major enterprise customers including Intuit, Lenovo, and Hilton
- Successfully pivoted from a professional-services NLP shop to a SaaS product company in 2015
- Founder Narjès Boufaden earned a PhD in Computational Linguistics, studying under Yoshua Bengio and Guy Lapalme
- Named a Forbes Technology Council member (Narjès Boufaden)
- Early adopter of GPT for CX reporting, layering LLM output over a proprietary NLP engine

## Latest updates

- **2023-01** — Introduced GPT-powered natural-language reporting and AI recommendations for the customer journey.
- **2024-01** — Expanded platform integrations and deep Zendesk support-ticket analysis.
- **2025-02** — Refreshed corporate branding and platform positioning around business impact and revenue outcomes.

## Links

- Website: https://www.keatext.ai
- LinkedIn: https://www.linkedin.com/company/keatext
- Twitter/X: https://x.com/keatextai
- Facebook: https://www.facebook.com/keatext/

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Profile page: https://yespress.io/keatext
Published by YesPress — https://yespress.io
Last updated: 2026-08-06